Lab Environment Forbidden

utianayuba

I can not launch all lab environment. It says:

"Forbidden. You don't have the permission to access the requested resource. It is either read-protected or not readable by the server."

Any clues on this?

Thanks

serewicz

Hello utianayuba,

This error usually stems form a firewall or proxy that won't allow access to the ports the remote terminal software uses. Are you able to connect via a different network?   Another thing to check is a local firewall that may be preventing access to the ports.

I just treid to gain access and was allowed, from a system with no firewall and no proxy configured.

I will contact the support team to see if I can provide further information.

 

kskalvar

This was definitely a lab configuration issue and not a proxy/firewall problem.  To resolve I opened a ticket by sending the error message along with your Linux Foundation Userid (LFID) to [email protected]. It will automatically issue the ticket and they get back to you.

serewicz

Glad you were able to resolve the issue. Others may have experienced a different issue. 

elsonico

I have the same issue: "

Forbidden

You don't have the permission to access the requested resource. It is either read-protected or not readable by the server."



I don't have firewall restricting outgoing ports nor do I have proxy.



I opened a ticket a while ago, but haven't yet heard back.

Thanks

kskalvar

I actually got this fixed by emailing traini[email protected].  I used the following as a subject line:

LFS252 OpenStack Administration Fundamentals - 2.1 Lab 2 Excercise 2.1 - LFID <your Linux Foundation UserID>

 

I did received an email ticket from their their ticketing system.  It took about a day to hear back, but they did get back to me.

elsonico

Yes I did receive reply for my email to training@... with ticket #. I was hoping solving this would be a bit faster, but I guess I just have to wait before I can get my hands on to labs

[email protected]

I've just joined and got the same error message when trying to "Launch Lab Environment".

This issue is over 2 years old and LF still don't have an automated solution for this?

and there is no live phone/chat support?  Hello? It's 2018!

fcioanca

Lab access is provided usually in 1-2 business days, as your LF ID needs to be given authorization on the back end to access the lab environment. If it has been more than 1-2 business days and you do not have access, please send an email to [email protected].