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Unable to start CKA Exam due to PSI Secure Browser issue

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  • princejoseph94
    princejoseph94 Posts: 2

    I am throwing out of the PSI browser after connecting with a check-in specialist. I have tried multiple times and no luck. The error showing system check error or something, I couldn't take a screenshot of the error. I had this issue on two different days now. Last time I used wireless connection, so I tried wired connection today, but not worked. My internet speed is fine. Could you please help me troubleshoot this issue with some remote desktop team if possible? My ticket number is: (TCCS-97935)

    Old ticket number: (TCCS-94633)

  • fcioanca
    fcioanca Posts: 2,613

    Hi @princejoseph94

    Once your ticket is assigned, the Linux Foundation Customer Support team will assist you. Forums are used exclusively for course content related questions.

    Regards,

    Flavia

  • princejoseph94
    princejoseph94 Posts: 2

    Hi @fcioanca

    Thank you for the information.

    The response time on the ticket was too long last time. So, I am just checking for alternate ways. Could you please help me the ticket to be assigned ASAP?

  • fcioanca
    fcioanca Posts: 2,613

    Each ticket is assigned and processed in the order it is received. Processing time may vary based on the number of tickets in the queue and their complexity. There are no alternate ways of resolving issues.

  • ajit1992
    ajit1992 Posts: 3

    Guys after how many days generally support team really start supporting ? I am also waiting for the support.TCCS-99586

  • sreeguda
    sreeguda Posts: 1

    Hi All,

    The same thing just happened to me,
    1. I ran through the "Exam Preparation Checklist" days in advance and today as well
    2. Logged on 30 minutes early and downloaded PSI bridge and when i opened the browser its shows as loading from past 1hr 30 mins

    Have opened 2 tickets about this issue from the support https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-101214 and https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-1012

    How early we can get response from the support team. Please guide me, thank you.

    Regards,
    Sreedhar

  • mstepien
    mstepien Posts: 592

    Hi @sreeguda

    We are very sorry to hear about your experience.

    Please note that opening multiple tickets will not help. Tickets are assigned and processed in the order they are received and it can take several business days (no weekends or holidays) for the Customer Support team to respond.

    Thank you for your patience while the Support team works to assist all students.

    Best regards,

    Magda

  • vikasp
    vikasp Posts: 2

    Hi Team,

    I am getting an error poor internet, unable to connect to PSI, could you please provide advice, on how
    can proceed rescheduling option right now it is not available…
    Due to this unable to attend the exam
    could you please provide a solution asap, it will be a great help….
    CKA Exam, 14th July 2024, 11:00 AM IST
    Thanks

    net.png 75.3K
  • fcioanca
    fcioanca Posts: 2,613

    Hi @vikasp

    If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Please note that response time can take several business days (no weekends or holidays).

    Regards,
    Flavia
    Linux Foundation Training Team

  • vikasp
    vikasp Posts: 2

    Hi Team,

    Still, my issue is not resolved, The snap is attached below, kindly please help on this, to whom I contact to resolve my issue, The Linux Foundation is a big organization that should be supported by them and since yesterday I have been playing mail, and mail.

    Thanks...

  • fcioanca
    fcioanca Posts: 2,613

    Hi @vikasp

    All communication and ticket resolution is done via the JIRA system; the forum is used exclusively for course content related questions and monitored by the Training team. As advised in my previous post, response time can take several business days, and weekends are not included (this is also specified on the support portal).

    We thank you for your patience while the support team is working to address each ticket in the order it is received.

    Regards,
    Flavia
    Linux Foundation Training Team

  • rishabhpurwar
    rishabhpurwar Posts: 1

    i was really frustrated but seeing that so many people have faced this issue explains it's major issue on psi side.
    I have my exam scheduled at 2:00 PM, opened it 30 minutes prier and downloaded the psi browser, but it kept on loading. not able to give my exam.

    i have opened a ticket waiting for the solution: https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-113201

  • kamran.zahoor
    kamran.zahoor Posts: 2

    Hello, I have encountered the same issue and have submitted multiple tickets via Linux Foundation Jira. Due to this issue, I missed my exam. Please advise on the next steps. Thank you. > @fcioanca said:

    Hi @mfadda
    We're your tickets opened with PSI or LF? If they were not with LF, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling at a later date (PSI cannot assist with that). Please note response will likely take several business days.
    Regards,
    Flavia

  • fcioanca
    fcioanca Posts: 2,613

    Hi @kamran.zahoor

    If you already opened a ticket with the Linux Foundation Customer Support team, please note that response time can take several business days (no weekends or holidays). Opening multiple tickets does not speed up the process, as each ticket is processed in the order it is received. Rest assured that once your ticket is assigned, the Support team will assist you in rescheduling your exam.

    Regards,
    Flavia
    Linux Foundation Education Team

  • kamran.zahoor
    kamran.zahoor Posts: 2

    Hi Flavia,
    Thank you for your response. Could you please advise on how I can prevent this situation from occurring again in the future?

  • fcioanca
    fcioanca Posts: 2,613

    Hi @kamran.zahoor

    All exam-related questions must be directed to the Customer Support team - once they respond to your ticket, you can ask them this question. Forums are meant to be used exclusively for course-related questions and are monitored by the Training team, which is not involved with exams.

    Kind regards,
    Flavia

  • anhha77
    anhha77 Posts: 3
    edited December 2025

    Hi @fcioanca
    On 7/12/2025, I took the kcna exam and after the proctor check was done. I cant get to the kcna exam. All I see is the psi loading screen for about 30 minutes and I cant take the exam. Im very frustrated about the exam experience in psi. I also raised a ticket in jira so could you tell me how long they will response back and how I can reschedule for the kcna exam. Here is my ticket link: https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-159472

  • arianehamm
    arianehamm Posts: 95
    edited December 2025

    Hi @anhha77 ,

    We apologize for the difficulties you faced while taking the KCNA exam and can understand your frustration. We strive to make the exam experience a positive one, but unfortunately, sometimes issues arise. I am glad to hear that you opened a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org. Tickets are assigned in the order that they are received, so responses can take several business days (no weekends or holidays). However, someone will be in touch to help you reschedule your exam.

    Kind Regards,
    Ariane
    Linux Foundation Education Team

  • anhha77
    anhha77 Posts: 3

    Hi @arianehamm
    Thank you for your response
    Could you clarify exactly how many business days that is and I want to prevent this issue happend again during my next exam taken.

  • fcioanca
    fcioanca Posts: 2,613

    Hi @anhha77

    Response time depends on the number of tickets in the Support queue, as each ticket is addressed in the order it is received. Rest assured that once your ticket is assigned, the Support team will assist you. All exam-related questions must be directed to them, as forums are meant to be used exclusively for course content related questions.

    Regards,
    Flavia
    Linux Foundation Education Team

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