Unable to start CKA Exam due to PSI Secure Browser issue

princejoseph94

I am throwing out of the PSI browser after connecting with a check-in specialist. I have tried multiple times and no luck. The error showing system check error or something, I couldn't take a screenshot of the error. I had this issue on two different days now. Last time I used wireless connection, so I tried wired connection today, but not worked. My internet speed is fine. Could you please help me troubleshoot this issue with some remote desktop team if possible? My ticket number is: (TCCS-97935)

Old ticket number: (TCCS-94633)

fcioanca

Hi @princejoseph94

Once your ticket is assigned, the Linux Foundation Customer Support team will assist you. Forums are used exclusively for course content related questions.

Regards,

Flavia

princejoseph94

Hi @fcioanca

Thank you for the information.

The response time on the ticket was too long last time. So, I am just checking for alternate ways. Could you please help me the ticket to be assigned ASAP?

fcioanca

Each ticket is assigned and processed in the order it is received. Processing time may vary based on the number of tickets in the queue and their complexity. There are no alternate ways of resolving issues.

ajit1992

Guys after how many days generally support team really start supporting ? I am also waiting for the support.TCCS-99586

sreeguda

Hi All,

The same thing just happened to me,
1. I ran through the "Exam Preparation Checklist" days in advance and today as well
2. Logged on 30 minutes early and downloaded PSI bridge and when i opened the browser its shows as loading from past 1hr 30 mins

Have opened 2 tickets about this issue from the support https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-101214 and https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-1012

How early we can get response from the support team. Please guide me, thank you.

Regards,
Sreedhar

mstepien

Hi @sreeguda

We are very sorry to hear about your experience.

Please note that opening multiple tickets will not help. Tickets are assigned and processed in the order they are received and it can take several business days (no weekends or holidays) for the Customer Support team to respond.

Thank you for your patience while the Support team works to assist all students.

Best regards,

Magda

vikasp

Hi Team,

I am getting an error poor internet, unable to connect to PSI, could you please provide advice, on how
can proceed rescheduling option right now it is not available…
Due to this unable to attend the exam
could you please provide a solution asap, it will be a great help….
CKA Exam, 14th July 2024, 11:00 AM IST
Thanks

fcioanca

Hi @vikasp

If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Please note that response time can take several business days (no weekends or holidays).

Regards,
Flavia
Linux Foundation Training Team

vikasp

Hi Team,

Still, my issue is not resolved, The snap is attached below, kindly please help on this, to whom I contact to resolve my issue, The Linux Foundation is a big organization that should be supported by them and since yesterday I have been playing mail, and mail.

Thanks...

fcioanca

Hi @vikasp

All communication and ticket resolution is done via the JIRA system; the forum is used exclusively for course content related questions and monitored by the Training team. As advised in my previous post, response time can take several business days, and weekends are not included (this is also specified on the support portal).

We thank you for your patience while the support team is working to address each ticket in the order it is received.

Regards,
Flavia
Linux Foundation Training Team

rishabhpurwar

i was really frustrated but seeing that so many people have faced this issue explains it's major issue on psi side.
I have my exam scheduled at 2:00 PM, opened it 30 minutes prier and downloaded the psi browser, but it kept on loading. not able to give my exam.

i have opened a ticket waiting for the solution: https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-113201

kamran.zahoor

Hello, I have encountered the same issue and have submitted multiple tickets via Linux Foundation Jira. Due to this issue, I missed my exam. Please advise on the next steps. Thank you. > @fcioanca said:

Hi @mfadda
We're your tickets opened with PSI or LF? If they were not with LF, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling at a later date (PSI cannot assist with that). Please note response will likely take several business days.
Regards,
Flavia

fcioanca

Hi @kamran.zahoor

If you already opened a ticket with the Linux Foundation Customer Support team, please note that response time can take several business days (no weekends or holidays). Opening multiple tickets does not speed up the process, as each ticket is processed in the order it is received. Rest assured that once your ticket is assigned, the Support team will assist you in rescheduling your exam.

Regards,
Flavia
Linux Foundation Education Team

kamran.zahoor

Hi Flavia,
Thank you for your response. Could you please advise on how I can prevent this situation from occurring again in the future?

fcioanca

Hi @kamran.zahoor

All exam-related questions must be directed to the Customer Support team - once they respond to your ticket, you can ask them this question. Forums are meant to be used exclusively for course-related questions and are monitored by the Training team, which is not involved with exams.

Kind regards,
Flavia