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Training and Certification Support - No response for JIRA

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  • muskan123
    muskan123 Posts: 2

    hey team ,
    i have raised the jira ticket to reschedule my CKA exam , 2 days back have mailed the support email as well , but got no response , my exam will get expired before 7the feb please do expedite my ticket before it get expired
    the ticket
    https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-95507

  • muskan123
    muskan123 Posts: 2

    hey @mstepien
    hope you are doing well , i have raised the jira ticket to reschedule my CKA exam , 2 days back have mailed the support email as well , but got no response , my exam will get expired before 7the feb please do expedite my ticket before it get expired
    the ticket
    https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-95507
    can you please help the needful here

  • mstepien
    mstepien Posts: 592

    Hi @muskan123,

    Please be advised that our exclusive channel for Customer Support is through Jira; there is no available email address for inquiries. Tickets are handled in the sequence they are received, and response time may extend over several business days, excluding weekends and holidays. Once our Support team gets to your ticket, they will provide the necessary assistance. We appreciate your understanding and cooperation.

    Best regards,
    Magda
    The Linux Foundation Training Team

  • sathishksekar
    sathishksekar Posts: 1

    Hello @mstepien

    I have raised ticket yesterday for the exam which i scheduled yesterday and I couldn't take the exam due to technical issue. And the chat support asked to raise the ticket. https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-96029


    But the ticket was not assigned yet.

  • mstepien
    mstepien Posts: 592

    Hi @sathishksekar,

    Please note that it can take several business days (no holidays or weekends) for the Support team to respond, depending on the volume. Rest assured, they will assist you when they get to your ticket. Thank you for your patience while they work to help all students.

    Best regards,
    Magda

  • anilpally
    anilpally Posts: 2

    @mstepien I have opened ticket TCCS-105673
    Please expedite this ticket as soon as possible.

  • mstepien
    mstepien Posts: 592

    Hi @anilpally,

    As a member of the Training team, I am not able to expedite the ticket assignment and review process. Our Customer Support team will assist you as soon as they reach your ticket, which may take several business days, excluding weekends and holidays, depending on the volume of requests. We appreciate your patience and understanding. Thank you!

    Magda

  • anilpally
    anilpally Posts: 2
    edited May 2024

    @mstepien It has been more than 3days since i opened ticket, i understand there is queue involved. some tickets are high priority based on severity can be addressed promptly is my suggestion

  • fcioanca
    fcioanca Posts: 2,614

    Hi @anilpally

    Each ticket is addressed in the order it is received and handled accordingly. We thank you for your patience while the LF Customer Support is assisting everyone.

    Regards,
    Flavia
    Linux Foundation Training Team

  • anisha16
    anisha16 Posts: 4

    Same here. I raised a ticket on 12th Jan and since then the ticket shows waiting for response. I couldn't complete my exam due to technical issue which took 2 hours to resolve. I need help with rescheduling the exam. My job is dependent on that. Please help as soon as possible.

  • fcioanca
    fcioanca Posts: 2,614

    Hello @anisha16

    We apologize for the issues encountered during the exam. Please note that if you opened a ticket with the LF Customer Support Team at trainingsupport.linuxfoundation.org, it can take up to several business days (no weekends or holidays) for your ticket to be assigned and addressed, as each ticket is assigned in the order it is received.

    Rest assured that the Support Team will assist you once your ticket is assigned.

    Regards,
    Flavia

  • cheedgelee
    cheedgelee Posts: 10

    @anisha16 said:
    Same here. I raised a ticket on 12th Jan and since then the ticket shows waiting for response. I couldn't complete my exam due to technical issue which took 2 hours to resolve. I need help with rescheduling the exam. My job is dependent on that. Please help as soon as possible.

    Hi @anisha16 when do you take the exam, I take it Jan. 13 and also faced many issue: frozen window, disappearing curse, and kicked off from the stoped session. And I also rise the ticket but no response yet, so I decide to re-take the exam. But I don't want to experience that nightmare again. And I guess I maybe choose a bad time slot, so could you tell me when you take the exam? I take it at 7:30pm. Thanks

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