Training and Certification Support - No response for JIRA

muskan123

hey team ,
i have raised the jira ticket to reschedule my CKA exam , 2 days back have mailed the support email as well , but got no response , my exam will get expired before 7the feb please do expedite my ticket before it get expired
the ticket
https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-95507

muskan123

hey @mstepien
hope you are doing well , i have raised the jira ticket to reschedule my CKA exam , 2 days back have mailed the support email as well , but got no response , my exam will get expired before 7the feb please do expedite my ticket before it get expired
the ticket
https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-95507
can you please help the needful here

mstepien

Hi @muskan123,

Please be advised that our exclusive channel for Customer Support is through Jira; there is no available email address for inquiries. Tickets are handled in the sequence they are received, and response time may extend over several business days, excluding weekends and holidays. Once our Support team gets to your ticket, they will provide the necessary assistance. We appreciate your understanding and cooperation.

Best regards,
Magda
The Linux Foundation Training Team

sathishksekar

Hello @mstepien

I have raised ticket yesterday for the exam which i scheduled yesterday and I couldn't take the exam due to technical issue. And the chat support asked to raise the ticket. https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-96029

But the ticket was not assigned yet.

mstepien

Hi @sathishksekar,

Please note that it can take several business days (no holidays or weekends) for the Support team to respond, depending on the volume. Rest assured, they will assist you when they get to your ticket. Thank you for your patience while they work to help all students.

Best regards,
Magda

anilpally

@mstepien I have opened ticket TCCS-105673
Please expedite this ticket as soon as possible.

mstepien

Hi @anilpally,

As a member of the Training team, I am not able to expedite the ticket assignment and review process. Our Customer Support team will assist you as soon as they reach your ticket, which may take several business days, excluding weekends and holidays, depending on the volume of requests. We appreciate your patience and understanding. Thank you!

Magda

anilpally

@mstepien It has been more than 3days since i opened ticket, i understand there is queue involved. some tickets are high priority based on severity can be addressed promptly is my suggestion

fcioanca

Hi @anilpally

Each ticket is addressed in the order it is received and handled accordingly. We thank you for your patience while the LF Customer Support is assisting everyone.

Regards,
Flavia
Linux Foundation Training Team