Training and Certification Support - No response for JIRA

muskan123

hey team ,
i have raised the jira ticket to reschedule my CKA exam , 2 days back have mailed the support email as well , but got no response , my exam will get expired before 7the feb please do expedite my ticket before it get expired
the ticket
https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-95507

muskan123

hey @mstepien
hope you are doing well , i have raised the jira ticket to reschedule my CKA exam , 2 days back have mailed the support email as well , but got no response , my exam will get expired before 7the feb please do expedite my ticket before it get expired
the ticket
https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-95507
can you please help the needful here

mstepien

Hi @muskan123,

Please be advised that our exclusive channel for Customer Support is through Jira; there is no available email address for inquiries. Tickets are handled in the sequence they are received, and response time may extend over several business days, excluding weekends and holidays. Once our Support team gets to your ticket, they will provide the necessary assistance. We appreciate your understanding and cooperation.

Best regards,
Magda
The Linux Foundation Training Team

sathishksekar

Hello @mstepien

I have raised ticket yesterday for the exam which i scheduled yesterday and I couldn't take the exam due to technical issue. And the chat support asked to raise the ticket. https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-96029

But the ticket was not assigned yet.

mstepien

Hi @sathishksekar,

Please note that it can take several business days (no holidays or weekends) for the Support team to respond, depending on the volume. Rest assured, they will assist you when they get to your ticket. Thank you for your patience while they work to help all students.

Best regards,
Magda