Welcome to the Linux Foundation Forum!

Unable to start CKA Exam due to PSI Secure Browser issue

Options
2»

Comments

  • princejoseph94
    princejoseph94 Posts: 2
    Options

    I am throwing out of the PSI browser after connecting with a check-in specialist. I have tried multiple times and no luck. The error showing system check error or something, I couldn't take a screenshot of the error. I had this issue on two different days now. Last time I used wireless connection, so I tried wired connection today, but not worked. My internet speed is fine. Could you please help me troubleshoot this issue with some remote desktop team if possible? My ticket number is: (TCCS-97935)

    Old ticket number: (TCCS-94633)

  • fcioanca
    fcioanca Posts: 1,912
    Options

    Hi @princejoseph94

    Once your ticket is assigned, the Linux Foundation Customer Support team will assist you. Forums are used exclusively for course content related questions.

    Regards,

    Flavia

  • princejoseph94
    princejoseph94 Posts: 2
    Options

    Hi @fcioanca

    Thank you for the information.

    The response time on the ticket was too long last time. So, I am just checking for alternate ways. Could you please help me the ticket to be assigned ASAP?

  • fcioanca
    fcioanca Posts: 1,912
    Options

    Each ticket is assigned and processed in the order it is received. Processing time may vary based on the number of tickets in the queue and their complexity. There are no alternate ways of resolving issues.

  • ajit1992
    ajit1992 Posts: 3
    Options

    Guys after how many days generally support team really start supporting ? I am also waiting for the support.TCCS-99586

  • sreeguda
    sreeguda Posts: 1
    Options

    Hi All,

    The same thing just happened to me,
    1. I ran through the "Exam Preparation Checklist" days in advance and today as well
    2. Logged on 30 minutes early and downloaded PSI bridge and when i opened the browser its shows as loading from past 1hr 30 mins

    Have opened 2 tickets about this issue from the support https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-101214 and https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-1012

    How early we can get response from the support team. Please guide me, thank you.

    Regards,
    Sreedhar

  • mstepien
    mstepien Posts: 426
    Options

    Hi @sreeguda

    We are very sorry to hear about your experience.

    Please note that opening multiple tickets will not help. Tickets are assigned and processed in the order they are received and it can take several business days (no weekends or holidays) for the Customer Support team to respond.

    Thank you for your patience while the Support team works to assist all students.

    Best regards,

    Magda

Categories

Upcoming Training