Unable to launch CKAD exam, "Take Exam" button inactive.
Hi LF Training Support,
I had a scheduled CKAD exam today 10AM ET, However the “Take Exam” button was not active nor was the bridge to psi login platform to launch the exam.
I immediately opened up a case “TCCS-63057” and attached necessary screenshots.
I've also tried to reschedule the exam and got the following error message back: "Test session is no longer eligible for launch. It is more than 30 minutes after your scheduled session start time."
I have tp complete CKAD exam this week and I was wondering how long would it take to the support agent to respond to the case and assist in rescheduling the exam.
Comments
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Hi @rodygogan
We are sorry to hear you encountered issues. Response time takes several business days, as tickets are resolved in the order received.
Regards,
Flavia0 -
No, unfortunately there is no phone number. All exam-related issues must be directed to the LF Support team, as they are the only ones authorized to handle them.
0 -
Same issue with me friend
Are you solve the issue or still have it ?
0 -
I have faced similar issue today with PSI. I have created a support ticket but still waiting for a reply. My voucher will be expired in next 2 days and sad to see no response from LF. 🥺
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Hi @dassaikat
Response time takes several business days (no weekends or holidays). However, rest assured that the team will work with you towards a resolution.
Regards,
Flavia0 -
Hi @fcioanca
I am facing with the same issue now, and the exam is supposed to start 40 mins later.
I already created a ticket when I realized that the take exam button was inactive 30 mins ago, but no response yetThe ticket is here: https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-72292
0 -
Response time can take multiple business days (no weekends or holidays).
0 -
We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch.
Please contact trainingsupport.linuxfoundation.org for further assistance.
I don't come to see this message with preparation before 30mins.0
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