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CKA exam not loading.. Delivery partner doesn't have the exam ready.

2

Comments

  • Hi @fcioanca

    I opened ticket with ID: TCCS-18989. Do you know how log can i reschedule the exam.

    Regards!

  • Hi @fcioanca,

    I'm experiencing the exact same symptoms, although the systems seem to be up and running according to the status page: https://trainingstatus.linuxfoundation.org/

    Furthermore, as @vietdv277 noted, no one is responding to the psi livechat. This is really disappointing and I'd say unacceptable for such an professional environment. The chat is even automatically closed due to inactivity from their side.

    I already opened a ticket. TCCS-19360.

    Why is the PSI chat non-responsive and the exam not working?

    Thanks,
    Wouter

  • mstepien
    mstepien Posts: 410

    Hi @vietdv277 and @woutervanos,

    We apologize for any inconvenience and thank you for your patience. I forwarded your ticket numbers to our Customer Support Team. They will be able to assist you. This forum is solely to provide course-related support, and we cannot help with exam-related issues.

    Thank you,
    Magda
    The Linux Foundation Training Team

  • Hi,
    Can you please help me, i had exams scheduled this morning @10am uk time,
    Link to take exams was not present in my portal and I completely forgot to use the other exams link.
    Can something be done about it, I have raised several tickets

  • fcioanca
    fcioanca Posts: 1,886

    Hi @austink8130k ,

    We are sorry to hear about this issue and the inconvenience. If you have already opened a ticket with the LF Customer Support team, they will assist you and help you reschedule at a later time.

    Regards,

    Flavia

    The Linux Foundation Training Team

  • Hi, I have the same issue with my exam, no response in live chat:

    How should I proceed?

  • fcioanca
    fcioanca Posts: 1,886

    Hi @hoefling ,

    If you are having issues launching the exam, please open a ticket with the Linux Foundation Support Team at trainingsupport.linuxfoundation.org and they will assist you to reschedule at a later date.

    Regards,

    Flavia

  • Thank you for your reply! The exam has started ~10 minutes after the schedule though, so I guess it was a false alarm from my side :-)

  • fcioanca
    fcioanca Posts: 1,886

    Glad it started! Good luck!

  • it looks not working today!

  • fcioanca
    fcioanca Posts: 1,886

    Hi @nzin4x

    If you are having issues launching the exam, please open a ticket with the Linux Foundation Support Team at trainingsupport.linuxfoundation.org and they will assist you to reschedule at a later date.

    Regards,

    Flavia

  • aman0013
    aman0013 Posts: 2


    I'm facing same issue in my case and no one is responding please help, any contact on which I can get any help for same.

  • fcioanca
    fcioanca Posts: 1,886

    Hi @aman0013

    We are sorry to hear you experienced issues with the exam. If you opened a ticket with Linux Foundation Customer Support team, they will assist in rescheduling the exam. Please note that responses to tickets are provided during business hours, M-F 8am-8pm US CT, and that it can take up to 2 business days to get a response. If you have opened a ticket with PSI, please open a ticket with LF Customer Support at trainingsupport.linuxfoundation.org.

    Regards,

    Flavia

  • I'm having an issue with launching the exam

  • muhnagy
    muhnagy Posts: 1

    Am having the same issue right now.
    exam was supposed to start 10 mins ago but I understand am allowed to start even 15 mins earlier so I am here for almost half an hour and I have the same error.
    Very disappointing.

  • fcioanca
    fcioanca Posts: 1,886

    Hi @dipak.dusane and @muhammad.ali

    We are sorry to hear you are having issues. Please open a ticket with the LF Customer Support team at trainingsupport.linuxfoundation.org.

    Regards,

    Flavia

  • jpulido
    jpulido Posts: 2

    I have the same error
    PSI live chat also is not working properly I submitted a ticket in PSI and linuxfoundation but this is very disappointing as I had planed my day and took a day off witch I now need to reschedule, this will not count toward my 2 attempts right ?

  • fcioanca
    fcioanca Posts: 1,886

    @jpulido We apologize that you are encountering issues. If you already opened a ticket at trainingsupport.linuxfoundation.org, the Linux Foundation Customer Support team (not PSI) will be assisting you in rescheduling your exam at a later time.

  • jpulido
    jpulido Posts: 2

    thank you for your quick response Ill await the resolution of the support ticket

  • I am facing the same and not able to raise a ticket on: trainingsupport.linuxfoundation.org

  • fcioanca
    fcioanca Posts: 1,886

    Hi @niketrana22

    Are you getting a specific error message when trying to open a support ticket? What is the problem encountered?

    Regards,

    Flavia

  • kanojia
    kanojia Posts: 3
    edited August 2022

    Hello Team,

    I'm also facing same issue.

    Exam Schedules Ticket # 555385

  • kanojia
    kanojia Posts: 3

    No one response

    Please response my Ticket Number: #2813366

  • kanojia
    kanojia Posts: 3

    Hi @fcioanca ,

    Ticket TCCS-40565
    How can i reschedule my exam ?

  • Hello, I am also facing the same issue. Exam was supposed to get start at 11 am IST. But Its been long 1 hour and 30 minutes and still i am waiting for the Check-in specialist. I want to give my exam today itself. Please do the needful. Here is my ticket for the same. Thanks

    https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-45570

  • fcioanca
    fcioanca Posts: 1,886

    Hi @mayurwaghmode

    We apologize for the issues you are experiencing with the exam. Unfortunately, due to these issues, you will not be able to take the exam today. Once the Support team will respond, they will assist you in rescheduling at a later date.

    Regards,

    Flavia

  • Thank you @fcioanca for the quick response.

  • Hi Fcioanca and team,

    I have raise two tickets during and after my scheduled CKA exam. Please assist me to reschedule my exam. The ticket numbers are

    TCCS-57599
    TCCS-58279

    Regards,
    Sathishkumar T

  • fcioanca
    fcioanca Posts: 1,886

    Hi @sathishthiaguchandra09

    The Linux Foundation Customer Support team will assist you once they start working on your tickets. Due to a larger backlog, response time takes longer at the moment. We apologize for any inconvenience.

    Regards,

    Flavia

  • jvdk
    jvdk Posts: 1

    Hi support, Isn't it possible to give more info regarding this issue? I also didn't got the exam published last friday, raised a ticket. But this ticket is still not assigned, nor am I able to schedule a new exam.
    Please have a look at this one :)
    TCCS-57482

    Thanks!
    regards,
    Jelle

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