CKA exam not loading.. Delivery partner doesn't have the exam ready.

vietdv277

Hi @fcioanca

I opened ticket with ID: TCCS-18989. Do you know how log can i reschedule the exam.

Regards!

woutervanos

Hi @fcioanca,

I'm experiencing the exact same symptoms, although the systems seem to be up and running according to the status page: https://trainingstatus.linuxfoundation.org/

Furthermore, as @vietdv277 noted, no one is responding to the psi livechat. This is really disappointing and I'd say unacceptable for such an professional environment. The chat is even automatically closed due to inactivity from their side.

I already opened a ticket. TCCS-19360.

Why is the PSI chat non-responsive and the exam not working?

Thanks,
Wouter

mstepien

Hi @vietdv277 and @woutervanos,

We apologize for any inconvenience and thank you for your patience. I forwarded your ticket numbers to our Customer Support Team. They will be able to assist you. This forum is solely to provide course-related support, and we cannot help with exam-related issues.

Thank you,
Magda
The Linux Foundation Training Team

austink8130k

Hi,
Can you please help me, i had exams scheduled this morning @10am uk time,
Link to take exams was not present in my portal and I completely forgot to use the other exams link.
Can something be done about it, I have raised several tickets

fcioanca

Hi @austink8130k ,

We are sorry to hear about this issue and the inconvenience. If you have already opened a ticket with the LF Customer Support team, they will assist you and help you reschedule at a later time.

Regards,

Flavia

The Linux Foundation Training Team

hoefling

Hi, I have the same issue with my exam, no response in live chat:

How should I proceed?

fcioanca

Hi @hoefling ,

If you are having issues launching the exam, please open a ticket with the Linux Foundation Support Team at trainingsupport.linuxfoundation.org and they will assist you to reschedule at a later date.

Regards,

Flavia

hoefling

Thank you for your reply! The exam has started ~10 minutes after the schedule though, so I guess it was a false alarm from my side :-)

fcioanca

Glad it started! Good luck!

nzin4x

it looks not working today!

fcioanca

Hi @nzin4x

If you are having issues launching the exam, please open a ticket with the Linux Foundation Support Team at trainingsupport.linuxfoundation.org and they will assist you to reschedule at a later date.

Regards,

Flavia

aman0013

I'm facing same issue in my case and no one is responding please help, any contact on which I can get any help for same.

fcioanca

Hi @aman0013

We are sorry to hear you experienced issues with the exam. If you opened a ticket with Linux Foundation Customer Support team, they will assist in rescheduling the exam. Please note that responses to tickets are provided during business hours, M-F 8am-8pm US CT, and that it can take up to 2 business days to get a response. If you have opened a ticket with PSI, please open a ticket with LF Customer Support at trainingsupport.linuxfoundation.org.

Regards,

Flavia

dipak.dusane

I'm having an issue with launching the exam

muhnagy

Am having the same issue right now.
exam was supposed to start 10 mins ago but I understand am allowed to start even 15 mins earlier so I am here for almost half an hour and I have the same error.
Very disappointing.

fcioanca

Hi @dipak.dusane and @muhammad.ali

We are sorry to hear you are having issues. Please open a ticket with the LF Customer Support team at trainingsupport.linuxfoundation.org.

Regards,

Flavia

jpulido

I have the same error
PSI live chat also is not working properly I submitted a ticket in PSI and linuxfoundation but this is very disappointing as I had planed my day and took a day off witch I now need to reschedule, this will not count toward my 2 attempts right ?

fcioanca

@jpulido We apologize that you are encountering issues. If you already opened a ticket at trainingsupport.linuxfoundation.org, the Linux Foundation Customer Support team (not PSI) will be assisting you in rescheduling your exam at a later time.

jpulido

thank you for your quick response Ill await the resolution of the support ticket

niketrana22

I am facing the same and not able to raise a ticket on: trainingsupport.linuxfoundation.org

fcioanca

Hi @niketrana22

Are you getting a specific error message when trying to open a support ticket? What is the problem encountered?

Regards,

Flavia

kanojia

Hello Team,

I'm also facing same issue.

Exam Schedules Ticket # 555385

kanojia

No one response

Please response my Ticket Number: #2813366

kanojia

Hi @fcioanca ,

Ticket TCCS-40565
How can i reschedule my exam ?

mayurwaghmode

Hello, I am also facing the same issue. Exam was supposed to get start at 11 am IST. But Its been long 1 hour and 30 minutes and still i am waiting for the Check-in specialist. I want to give my exam today itself. Please do the needful. Here is my ticket for the same. Thanks

https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-45570

fcioanca

Hi @mayurwaghmode

We apologize for the issues you are experiencing with the exam. Unfortunately, due to these issues, you will not be able to take the exam today. Once the Support team will respond, they will assist you in rescheduling at a later date.

Regards,

Flavia

mayurwaghmode

Thank you @fcioanca for the quick response.

sathishthiaguchandra09

Hi Fcioanca and team,

I have raise two tickets during and after my scheduled CKA exam. Please assist me to reschedule my exam. The ticket numbers are

TCCS-57599
TCCS-58279

Regards,
Sathishkumar T

fcioanca

Hi @sathishthiaguchandra09

The Linux Foundation Customer Support team will assist you once they start working on your tickets. Due to a larger backlog, response time takes longer at the moment. We apologize for any inconvenience.

Regards,

Flavia

jvdk

Hi support, Isn't it possible to give more info regarding this issue? I also didn't got the exam published last friday, raised a ticket. But this ticket is still not assigned, nor am I able to schedule a new exam.
Please have a look at this one
TCCS-57482

Thanks!
regards,
Jelle