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Request to Investigate CKA Exam Score Following Technical Issues.

vaibhav0304
vaibhav0304 Posts: 3
in Cloud Engineer IT Professional Program

Dear Linux Foundation Team,

I appeared for the CKA (CNCF) exam on 1 August 2026 at 18:00 IST.

In my first attempt, I scored 44%, which was consistent with my performance. However, I was surprised to receive only 19% in my recent retake attempt. Based on my assessment, I correctly completed approximately 12–14 out of 16 questions, and I verified my solutions before submission.

Throughout the exam, I experienced multiple technical issues, including an unresponsive terminal and missing resources referenced in the exam questions. I reported these issues to the proctor, and the technical support team joined the session to assist. Despite their efforts, the problems were not fully resolved.

With approximately 40 minutes remaining, I was working on Question 9 or 10 when my terminal became unresponsive again. The support team raised a support ticket and advised me to relaunch the browser. Since I was concerned that doing so could terminate my exam, I instead reloaded the session and opened a new terminal. During this time, the proctor granted me additional time to compensate for the disruption.

Given the repeated technical issues during the exam and the unexpectedly low score, I am concerned that my submitted responses may not have been properly recorded or evaluated.

I respectfully request that you review my exam attempt and verify whether all of my responses were successfully captured and assessed. Considering the number of questions I completed, a score significantly lower than my first attempt appears inconsistent with my performance.

Thank you for your time and consideration. I look forward to your response.

Comments

  • vaibhav0304
    vaibhav0304 Posts: 3

    Here's the tickets which I raised with support.

    TCCS-180677
    TCCS-180754

  • vaibhav0304
    vaibhav0304 Posts: 3

    Hello Team,

    I am writing this to bring this issue to your attention. Please note it been more than 24hours and this ticket TCCS-180754 is yet not assigned. May I kindly request you to please treat this issue with urgency.

    I would like to request you to review the exam screen recordings. You'll notice I've attempted all the questions and my score couldn't be lesser than my first attempt. I was confident of clearing the exam in retake.

    I understand there were multiple technical issue which I reported to proctor and also highlighted them in my feedback post exam.

    If it is not possible to review the the recording. I would kindly request you please void my retake and reschedule it.

    Please not this important is very important for me and I have worked. really hard to clear this certification.

  • Flavia
    Flavia Posts: 2,650

    Hi @vaibhav0304

    We apologize for the issues encountered with the exam. Please note that all exam-related inquiries are handled exclusively by the Linux Foundation Customer Support Team through JIRA — this forum is reserved for course content questions and isn't monitored by that team. You already have two open tickets with them, so please hold off on opening additional ones; extra tickets won't speed up processing and can actually cause delays by splitting your case across multiple threads.

    Support tickets are processed in the order received, and turnaround can take several business days (excluding weekends and holidays). All updates and communication will come directly through your existing JIRA ticket(s).

    Thanks for your patience while the team is working to address each ticket.

    Regards,
    Flavia

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