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unable to launch CKA exam as PSI is stuck saying "please wait while system is loading"

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Answers

  • jmfandino
    jmfandino Posts: 2
    edited May 12

    Same problem, PSI browser stuck for "hours" in "please wait while system is loading" and I can't get past that point :-(

  • jmfandino
    jmfandino Posts: 2

    Running the PSI browser as administrator doesn't work either.

  • arianehamm
    arianehamm Posts: 100

    Hi @jmfandino ,

    We are sorry about the difficulties you are experiencing with the PSI browser. If the issue has not resolved, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. Response time may take up to several business days (no weekends or holidays). However, they will respond, so please be patient.

    The forums are meant to assist learners with course-related questions. Thank you for your understanding.

    Kind Regards,
    Ariane
    Linux Foundation Education Team

  • ephy77
    ephy77 Posts: 1

    For me the issue was the WIFI router. Before that I had tried on Windows 11, Debian 13, and a fresh install of Ubuntu 26, getting the same issue. So, I figured it wasn't the OS but my network. I tried with a mobile hotspot, and it worked! Apparently my router was allocating IPV6 addresses, which PSI can't work with. I created a new IPV4-only profile for my router, changed adapter settings for Windows (Control Panel > Network and Internet > Change adapter settings > Right click WIFI/Ethernet interface - Properties - Disable IPV6 > Save (obviously)). Launched again, and it worked! No more issues. Hoping to have no issues on exam day.

  • dipakmehta231
    dipakmehta231 Posts: 1

    Having Similar issue... Trying to launch PSI's Secure Browser for Tutorial but it is not loading

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