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PSI browser latency problems - Awfull experience - CKAD exam

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  • fcioanca
    fcioanca Posts: 2,620

    Hi @martinsimango

    We apologize for the inconvenience these issues have caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam at a later date.

    Regards,
    Flavia
    Linux Foundation Education

  • waditya02
    waditya02 Posts: 3

    I took my CKAD exam (retake) today. Faced similar issues with slow VI editor, Lagging browsers, slow terminals. This exam setup is so horrible that it feels that the cncf linux certification team doesn't care to address the underlying issue. I am extremely disappointed on time and money not well spent for no fault of mine. Need refund.

  • fcioanca
    fcioanca Posts: 2,620

    Hi @waditya02

    We apologize for the issues encountered during the exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you.

    Regards,
    Flavia
    Linux Foundation Education

  • waditya02
    waditya02 Posts: 3
    edited May 2025

    @fcioanca -- I have opened the ticket with Linux Foundation Customer Support. Ticket # TCCS-140095

    Link - https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-140095

    I request you to nudge the concerned team to help me on the ticket. While I understand the volume of tickets as a factor in resolutuion time, Is there any SLA or ETA for addressing the issue ?

    I really have hopes from Linux Foundation Support. For both the attempts my Secure Browsers were on slower-side. But for the 2nd attempt (retake), it was super slow. I really request you to consider my request.

    Regards,
    Aditya

  • fcioanca
    fcioanca Posts: 2,620

    Hi @waditya02

    Response time can take up to several business days, as each ticket is addressed in the order it is received. All tickets are given the same level of attention and importance. Rest assured that once your ticket is assigned, the Customer Support team will assist you.

    Regards,
    Flavia
    Linux Foundation Education

  • waditya02
    waditya02 Posts: 3

    Hi @fcioanca - My ticket TCCS-140095 is still open. I have not received any results in last 48 hours.
    I look forward to resolution.

    Regards,
    Aditya

  • fcioanca
    fcioanca Posts: 2,620

    Hi @waditya02

    Please note that processing time may take up to several business days, weekends and holidays not included. Thank you for your patience while the Customer Support team is working to address every ticket.

    Regards,
    Flavia
    Linux Foundation Education Team

  • rapsn
    rapsn Posts: 1

    Hey,
    I also had huge problems now, resulting in having not enough time for my CKS because of a slow and laggy exam environment.
    I did my killer.sh only a few moments before and the very same device and network, and everything was smooth and fast.

    This is unacceptable, the exams are a difficult layer, and a working responsive environment is a must-have.
    I think that this is all related to this PSI-Browser.

  • arianehamm
    arianehamm Posts: 98

    Hi @rapsn ,

    We apologize for the issues that you experienced while taking the CKS exam. The Linux Foundation strives to provide a smooth exam experience so that you can indeed, focus on the exam content. However, issues do sometimes occur and we are sorry for the frustration this has caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. Please note that response times can take several business days as tickets are assigned in the order that they are recieved.

    Kind Regards,
    Ariane
    Linux Foundation Education

  • abarthel
    abarthel Posts: 9

    PSI Secure Browser is definitely a fraud.

  • pranshu27
    pranshu27 Posts: 1
    edited July 2025

    hi @fcioanca

    TCCS-147329 My open ticket. Horrible experience with CKAD. Restore my attempt. How can I be assured that this doesn't happen again? PSI Browser is so damn bad.

    I did my killer.sh only a few moments ago and the very same device and network, and everything was smooth and fast.

    Need clarity ASAP.

  • arianehamm
    arianehamm Posts: 98

    Hi @pranshu27 ,

    We are very sorry to hear about this experience and apologize for both the inconvenience and frustration you have endured. However, this forum is monitored by the Training Team and we can only address questions about elearning courses. Opening a ticket with the Customer Support Team was the correct move. They handle all exam-related issues. Please be assured that they will be in touch to address your ticket and respond accordingly. However, we do ask for patience as the tickets are addressed in the order that they are recieved, so it can take several days for a response.

    Kind Regards,
    Ariane
    Linux Foundation Education

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