PSI browser latency problems - Awfull experience - CKAD exam

fcioanca

Hi @martinsimango

We apologize for the inconvenience these issues have caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam at a later date.

Regards,
Flavia
Linux Foundation Education

waditya02

I took my CKAD exam (retake) today. Faced similar issues with slow VI editor, Lagging browsers, slow terminals. This exam setup is so horrible that it feels that the cncf linux certification team doesn't care to address the underlying issue. I am extremely disappointed on time and money not well spent for no fault of mine. Need refund.

fcioanca

Hi @waditya02

We apologize for the issues encountered during the exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you.

Regards,
Flavia
Linux Foundation Education

waditya02

@fcioanca -- I have opened the ticket with Linux Foundation Customer Support. Ticket # TCCS-140095

Link - https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-140095

I request you to nudge the concerned team to help me on the ticket. While I understand the volume of tickets as a factor in resolutuion time, Is there any SLA or ETA for addressing the issue ?

I really have hopes from Linux Foundation Support. For both the attempts my Secure Browsers were on slower-side. But for the 2nd attempt (retake), it was super slow. I really request you to consider my request.

Regards,
Aditya

fcioanca

Hi @waditya02

Response time can take up to several business days, as each ticket is addressed in the order it is received. All tickets are given the same level of attention and importance. Rest assured that once your ticket is assigned, the Customer Support team will assist you.

Regards,
Flavia
Linux Foundation Education