Lot of Issues while taking CKA exam from PSI browser

Hi Flavia, Magda

Thanks for your response.

I wanted to bring to your attention that my validity to attend the exam expires on May 31, 2024. As the deadline is approaching, I would like to request your assistance in expediting the exam scheduling process.

I kindly ask for your support in scheduling the exam at your earliest convenience so that I can complete my attempts within the given timeframe.

had the worst test experience today taking CKA, wasnt able to copy from browser and patse to terminal even using mouse. Spending alot of time with PSI support through phone and chat which was of no help. really frustrating experience when you get to the test all prepared and you are not able to proceed on the test environment. opened a ticket with PSI, still in progress, but the customers time that's being wasted.....

Today 28th May 2024 I wrote the CKA exam through PSI , faced lots of issues from the first question..really struggled as most of the time cursor was flying here & there, editing using vi was horrible as deleting a single character used to delete multiple characters.... I informed the proctor agent but their response was to restart browser etc. I am really disappointed and afraid to give exam again. Already raised a case with Linux foundation, waiting for their reply.

I had the worst experience today doing the checkin proccess as well as during exam when things froze and couldn’t type anything.Firstly my exam was scheduled for 11h30 and i started my checkin process at 11h00.I did in total 10 checkins as everytime i get assigned a new proctor and the whole proccess starts over.I was told its my internet but i work from home and there are several people working from home here and no one has issues.Eventually my checkin process completed after about 1h30 mins and i was exhausted already and couldnt even think straight but took the exam anyway and rushed through it.I ran into issues while taking the exam aswell when i couldnt type anything and everything is just frozen.I feel i was cheated today as i had other commitments and this whole process took much longer than it should and was really draining.I bought CKAD exams aswell but the way this is going i feel i should as for refunds for all my purchases i have with the linux foundation aas this is unacceptable.I was also given a ticket with ticket ID:4431671.Please look into this immediately as i am furious and am reluctant to take any other exams with you guys due to these issues i have faced on numerous occassions.Very unhappy customer.

Hi @mstepien @fcioanca,

I got a strange issue where Procter first paused my exam due to a WhatsApp POPUP notification coming over the PCI browser, which I feel shouldn't come as I have passed all the initial checks done by the PCI Browser, and My WhatsApp on my Laptop is also closed not in active state. After the exam was paused by Procter, the Technical Guy from the PSI Support team connected to solve this issue, but he also had no solution for that, instead of it he just simply told me to exit the exam without giving any future reference on how to solve this situation either by rescheduling the exam,

That's the worst kind of experience for me because of that I'm sure PSI team is not capable of managing/taking such a reputed exam online and they must have offline centers, coz nobody can predict a notification in a system, moreover when I have already cleared the initial machine check by PSI Browser then what is the reason of such interference during a POPUP notification, if there needs to be restriction then you guys must inform that all the messaging app not only closed also uninstalled from system. Coz that's not my error, that a POPUP notification goes through PSI browser it's an error of the PSI Browser testing team as to why they haven't restricted such notifications,

Now I have to pay for this, on my first attempt I was asked to forcibly close the exam even though there were still 65 minutes left.

@mstepien @fcioanca I have also opened a support ticket - TCCS-119739, please help me with this.

Hi @fcioanca,

I have noted this, but can I get any update or information related to my queries? It has also been two days since I raised my concern.

BR,
Sajid Khan

Even I had similar issue where psi browser get stuck 3 to 4 times. I felt Support time counted as exam time. I think I lost of most of the time no time to review old questions and failed with 3% short for pass marks.😔

Dear Linux Foundation Support,

I encountered a critical issue during my CKA exam on February 4, 2025. The exam terminal was unable to connect to the Kubernetes API server, preventing me from executing any kubectl commands. I immediately reported this to the proctor, who escalated it to technical support. However, they were unable to resolve the issue and advised me to close the PSI browser and submit a support ticket.

I have raised a ticket (#TCCS-130171), and PSI provided a reference number (#4701907). Unfortunately, my ticket remains unassigned, and I am deeply concerned about the delay. The CKA exam syllabus is set to change on February 10, 2025, and if I am unable to attempt the exam before then, I will have to prepare for additional topics—despite having already invested significant effort into the current curriculum.

This situation is extremely disappointing, as we dedicate months of preparation for this certification, only to face technical issues beyond our control. I kindly request urgent assistance in rescheduling my exam before the syllabus update. Please let me know the next steps as soon as possible.

Looking forward to your prompt resolution.

Best regards,
Manikanta

Dear Team,

Today attempted CKA exam, PSI browser disconnected frequently and not loading for more than 30 mins. Overall lost 1 hour exam time by the time back online and remaining time was showing as 25 mins. Please update about reschedule my exam because exam content going to change post Feb 18.

Invested lot of time for preparing for the exam.

Ticket: TCCS-131372 and 4726028

Hi @Szymon,

We apologize for the inconvenience this issue has caused. Please note that response time for your ticket may take up to several business days; once your ticket is assigned, the Linux Foundation Support Team will work with you to reschedule the exam.

Kind Regards,
Ariane
Linux Foundation Education Team

Same story for me and latest (up to now) PCI Secure browser 4.1.0.0. It hanged without letting me type or click anywhere in the screen. I have found and shared events from MS Windows Event Viewer, where it is reported as application hang.
All details have been uploaded to the ticket TCCS-133450

<Data Name="ExeFileName">C:\Users\----\AppData\Local\Programs\psi-bridge-secure-browser\PSI 
Bridge Secure Browser.exe</Data> 
  <Data Name="ReportId">ed778206-5742-4b4d-9cc4-760822e1ec64</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  <Data Name="HangType">Unknown</Data>

My laptop (cpu:i9,128GB RAM) was using a wired Gbit connection to a VSDL router with a 100Mbit/10Mbit stable connection and I was alone in my house. Newly bought camera Logitech c922 1080p Streaming Pro exclusively bought for this purpose.

I have to admit that this creates a total frustrating experience for the end user.

Adding a comment to improve visibility of this issue. I had the exact same issue as @pleejr - disconnected from the exam due to the exam software claiming my camera had stopped streaming. I got the same response from support, that this was a bandwidth issue. This is not a bandwidth issue, I was on a 500 Mbps wired connection during the exam. I also tried to change webcams after my fourth disconnect, to no avail.

I'm trying to take the CKA again this Wednesday, and I hope these issues has been resolved by then.