Lot of Issues while taking CKA exam from PSI browser

fcioanca

Hi @sundaraman2427

We apologize for the inconvenience this issue has caused. Please note that response time can take several business days.

Regards,
Flavia

mstepien

Hi @sundaraman2427,

We are sorry to hear about your experience. The Training team monitoring this forum cannot provide assistance with exam-related issues. Our Customer Support team will be able to help you in rescheduling the exam, but the response time can take several business days (no holidays or weekends). Rest assured they will work with you on a solution when they get to your ticket.

Best regards,
Magda
The Linux Foundation Training Team

sundaraman2427

Hi Flavia, Magda

Thanks for your response.

I wanted to bring to your attention that my validity to attend the exam expires on May 31, 2024. As the deadline is approaching, I would like to request your assistance in expediting the exam scheduling process.

I kindly ask for your support in scheduling the exam at your earliest convenience so that I can complete my attempts within the given timeframe.

mstepien

Hi @sundaraman2427,

The Training team cannot assist with exam-related issues or expedite Customer Support processes. Please allow several business days for our Customer Support team to address your ticket. We appreciate your understanding and patience.

Best,
Magda
The Linux Foundation Training Team

szadvar

had the worst test experience today taking CKA, wasnt able to copy from browser and patse to terminal even using mouse. Spending alot of time with PSI support through phone and chat which was of no help. really frustrating experience when you get to the test all prepared and you are not able to proceed on the test environment. opened a ticket with PSI, still in progress, but the customers time that's being wasted.....

fcioanca

Hi @szadvar

We apologize for the issues you encountered during the exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam.

Kind regards,
Flavia
Linux Foundation Training Team

sreehp

Today 28th May 2024 I wrote the CKA exam through PSI , faced lots of issues from the first question..really struggled as most of the time cursor was flying here & there, editing using vi was horrible as deleting a single character used to delete multiple characters.... I informed the proctor agent but their response was to restart browser etc. I am really disappointed and afraid to give exam again. Already raised a case with Linux foundation, waiting for their reply.

vsingh34

Today, I faced the same issue and its horrible the system was freezing, scrolling was so slow and the whole experience altogether was worst, I have raised the issue Lets see what happens

Ticket number : TCCS-111979

pfortuin

I had the worst experience today doing the checkin proccess as well as during exam when things froze and couldn’t type anything.Firstly my exam was scheduled for 11h30 and i started my checkin process at 11h00.I did in total 10 checkins as everytime i get assigned a new proctor and the whole proccess starts over.I was told its my internet but i work from home and there are several people working from home here and no one has issues.Eventually my checkin process completed after about 1h30 mins and i was exhausted already and couldnt even think straight but took the exam anyway and rushed through it.I ran into issues while taking the exam aswell when i couldnt type anything and everything is just frozen.I feel i was cheated today as i had other commitments and this whole process took much longer than it should and was really draining.I bought CKAD exams aswell but the way this is going i feel i should as for refunds for all my purchases i have with the linux foundation aas this is unacceptable.I was also given a ticket with ticket ID:4431671.Please look into this immediately as i am furious and am reluctant to take any other exams with you guys due to these issues i have faced on numerous occassions.Very unhappy customer.

fcioanca

Hi @pfortuin

We apologize for the issues encountered during your exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support Team at trainingsupport@linuxfoundation.org, and they will assist you. Please note that PSI is not authorized to handle Linux Foundation related tickets, so their ticket will not be processed.

Response time from the Linux Foundation team may take several business days (no weekends or holidays), as each ticket is assigned and processed in the order it is received.

Regards,
Flavia
Linux Foundation Education

sajidkhan0786

Hi @mstepien @fcioanca,

I got a strange issue where Procter first paused my exam due to a WhatsApp POPUP notification coming over the PCI browser, which I feel shouldn't come as I have passed all the initial checks done by the PCI Browser, and My WhatsApp on my Laptop is also closed not in active state. After the exam was paused by Procter, the Technical Guy from the PSI Support team connected to solve this issue, but he also had no solution for that, instead of it he just simply told me to exit the exam without giving any future reference on how to solve this situation either by rescheduling the exam,

That's the worst kind of experience for me because of that I'm sure PSI team is not capable of managing/taking such a reputed exam online and they must have offline centers, coz nobody can predict a notification in a system, moreover when I have already cleared the initial machine check by PSI Browser then what is the reason of such interference during a POPUP notification, if there needs to be restriction then you guys must inform that all the messaging app not only closed also uninstalled from system. Coz that's not my error, that a POPUP notification goes through PSI browser it's an error of the PSI Browser testing team as to why they haven't restricted such notifications,

Now I have to pay for this, on my first attempt I was asked to forcibly close the exam even though there were still 65 minutes left.

@mstepien @fcioanca I have also opened a support ticket - TCCS-119739, please help me with this.

fcioanca

Hi @sajidkhan0786

We apologize for the inconvenience this issue has caused. The Support team will assist you in rescheduling your exam - please note that response time can take several business days.

Regards,
Flavia

sajidkhan0786

Hi @fcioanca,

I have noted this, but can I get any update or information related to my queries? It has also been two days since I raised my concern.

BR,
Sajid Khan

fcioanca

Hi @sajidkhan0786

Forums are meant to be used exclusively for course-content related questions, while all exam-related questions are handled by the Support Team. Response time to tickets can take several business days (no weekends or holidays).

Regards,
Flavia
Linux Foundation Education

manjunathbabu

Even I had similar issue where psi browser get stuck 3 to 4 times. I felt Support time counted as exam time. I think I lost of most of the time no time to review old questions and failed with 3% short for pass marks.😔

soniharshit19

Have just faced the same issue as explained here. Have raised a ticket with PSI and have raised a ticket with Linux foundation quoting the ticket number from PSI. My credits expire some time in February and I was planning to do CKA first and then CKS. I hope someone looks at this soon otherwise it will expire. If Linux foundation support team could help it will be great.

amanikanta53

Dear Linux Foundation Support,

I encountered a critical issue during my CKA exam on February 4, 2025. The exam terminal was unable to connect to the Kubernetes API server, preventing me from executing any kubectl commands. I immediately reported this to the proctor, who escalated it to technical support. However, they were unable to resolve the issue and advised me to close the PSI browser and submit a support ticket.

I have raised a ticket (#TCCS-130171), and PSI provided a reference number (#4701907). Unfortunately, my ticket remains unassigned, and I am deeply concerned about the delay. The CKA exam syllabus is set to change on February 10, 2025, and if I am unable to attempt the exam before then, I will have to prepare for additional topics—despite having already invested significant effort into the current curriculum.

This situation is extremely disappointing, as we dedicate months of preparation for this certification, only to face technical issues beyond our control. I kindly request urgent assistance in rescheduling my exam before the syllabus update. Please let me know the next steps as soon as possible.

Looking forward to your prompt resolution.

Best regards,
Manikanta

fcioanca

Hi @amanikanta53

We apologize for the inconvenience this issue has caused. Please note that response time may take up to several business days; once your ticket is assigned, the Linux Foundation Support Team will work with you to reschedule the exam.

Regards,
Flavia
Linux Foundation Education Team

karthikr84

Dear Team,

Today attempted CKA exam, PSI browser disconnected frequently and not loading for more than 30 mins. Overall lost 1 hour exam time by the time back online and remaining time was showing as 25 mins. Please update about reschedule my exam because exam content going to change post Feb 18.

Invested lot of time for preparing for the exam.

Ticket: TCCS-131372 and 4726028

Szymon

I had also extremely bad experience with exam, but with HFCP. Entire starting process went fine and then I just seen one question and this junkie "PSI Secure Browser" froze and crashed. Tried to restart it 3 times after computer reboot, no luck.
To add to it. Windows instance I use for it has literally nothing installed on it except Chrome browser. Computer is Core i7 (4c/8t), 32GB RAM. Seriously it is too difficult to display few questions on the screen? And how is that entire on-boarding with HD camera stream went fine and this junk crashed on displaying first question?
Absolute disaster and waste of time and $$$. Of course ticket with support opened with no response. Why would anyone bother, right? Money taken so screw that.
It is really stunning how someone can screw simple application these days where technology actually advanced.
!!! PSI ONLINE EXAMS ARE DISASTER !!!!

arianehamm

Hi @Szymon,

We apologize for the inconvenience this issue has caused. Please note that response time for your ticket may take up to several business days; once your ticket is assigned, the Linux Foundation Support Team will work with you to reschedule the exam.

Kind Regards,
Ariane
Linux Foundation Education Team

Szymon

Response to my ticket was absolute joke. You claimed that HD video stream to check environment didn't break network connection, but your app which shows few questions did. Well, what else your app is doing then? also, request in support response to, exact words from ticket "Check and disable Antivirus and Firewall if there's any" is beyond any acceptable request. Organization which can't even present names of their own people asking me to turn off all security features of the operating system, because they want to run some shady software? what is wrong with you? Did you move from 1985 technologically to modern Internet era?
It is last time I got scammed by you and you "exam" offer.

nikosstais

Same story for me and latest (up to now) PCI Secure browser 4.1.0.0. It hanged without letting me type or click anywhere in the screen. I have found and shared events from MS Windows Event Viewer, where it is reported as application hang.
All details have been uploaded to the ticket TCCS-133450

<Data Name="ExeFileName">C:\Users\----\AppData\Local\Programs\psi-bridge-secure-browser\PSI 
Bridge Secure Browser.exe</Data> 
  <Data Name="ReportId">ed778206-5742-4b4d-9cc4-760822e1ec64</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  <Data Name="HangType">Unknown</Data>

My laptop (cpu:i9,128GB RAM) was using a wired Gbit connection to a VSDL router with a 100Mbit/10Mbit stable connection and I was alone in my house. Newly bought camera Logitech c922 1080p Streaming Pro exclusively bought for this purpose.

I have to admit that this creates a total frustrating experience for the end user.

pleejr

Just wanted to add my experience to the list since it echoes all other comments, thus far.

I originally attempted the CKA on 2/27/25. I wasn’t able to get beyond the first exam question due to the PSI browser freezing up and being told my camera was not working. I restarted the process three times, each attempt to start working became progressively worse - it was futile, so I called the support number and stopped trying. I was told the disconnections were because of low bandwidth on my end and to speak with LF. LF responded 3/3/25, reset my attempts, and told me to use a different computer and network.

With no diagnostic evidence to go off of, I did what I could think of to improve my connectivity. I purchased a USB-Eth adapter (my laptop doesn’t have an eth port) and got off WiFi and directly onto my 1Gbit connection, moved my camera off the USB hub and directly to the laptop, swapped the USB cable out, swapped the camera out with a backup I have of the same make and model, and lowered my camera resolution to limit the draw on resources. I rescheduled myself for today (3/4/25) feeling confident and staying positive.

As a result, things got off to a better start but very quickly deteriorated after the exam was released to me. Within ten minutes, I was disconnected - same symptoms as before. I continued to brute force my way through more than ten disconnections having lost almost half of my exam time as a result. I was committed to making the most of the exam despite the circumstances, but it was so mentally draining to be repeatedly disconnected, lose time, go through the check-in process, and try to quickly pick up where I left off over and over again. Needless to say, I ran out of time and did not get to go back to the questions I skipped.

I opened another ticket but I have lost a great deal of motivation just trying to get a certification that most employers will probably only glance at anyway. The job market is tough enough right now. This is the worst. I have one attempt left and am unsure how to proceed because the only way to know if things are going to break is for it to happen during an actual exam since the compatibility checks do not report any issues whatsoever.

abaddon82

Adding a comment to improve visibility of this issue. I had the exact same issue as @pleejr - disconnected from the exam due to the exam software claiming my camera had stopped streaming. I got the same response from support, that this was a bandwidth issue. This is not a bandwidth issue, I was on a 500 Mbps wired connection during the exam. I also tried to change webcams after my fourth disconnect, to no avail.

I'm trying to take the CKA again this Wednesday, and I hope these issues has been resolved by then.