Welcome to the Linux Foundation Forum!

We regret to advise that due to an internal system problem, your Exam will not provision correctly

moucina
moucina Posts: 1
edited November 2024 in LFS258 Class Forum

Hello Guys,

I turned up today to sit my CKA exam , and found that I have this message on the portal:

Status: Grading in progress.
Exam results will be released 24 hours after exam is completed.

I waited to see if this would change as time came closer to exam time , and it did now I have:

We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch.

Please contact trainingsupport.linuxfoundation.org for further assistance.

The exam time came and went , and nothing changed , I was not able to open it .

I have raised a support case , but so far no response , Where do I go from here ?

Comments

  • khanfiroz
    khanfiroz Posts: 2

    Hello Team,
    I am also got the same below error, opened a ticket, please let me know, when I can reschedule the exam:
    "We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch.
    Please contact trainingsupport.linuxfoundation.org for further assistance.”

  • fcioanca
    fcioanca Posts: 2,613

    Hi @moucina and @khanfiroz

    We apologize for the issues encountered. Unfortunately, exams scheduled between 110424 00:00 UTC and 06:00 UTC were impacted by a provisioning error and will not launch. Exams scheduled AFTER 06:00 UTC are NOT impacted and will provision and launch as expected.

    If you already opened a ticket, please note that response time can take up to several business days, as each ticket is addressed and resolved in the order it was received.

    Regards,
    Flavia
    Linux Foundation Education Team

  • s.sasidhar
    s.sasidhar Posts: 1

    Hi Team,

    I am seeing below message, ,my exam is scheduled now.Please advise on further actions.

    "We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch.
    Please contact trainingsupport.linuxfoundation.org for further assistance."

  • mstepien
    mstepien Posts: 592

    Hi @s.sasidhar,

    We apologize that you are encountering issues. Please open a ticket with our Customer Support Team at trainingsupport.linuxfoundation.org, and they will be able to assist you.

    Best regards,
    Magda
    Linux Foundation Education Team

  • debaroon
    debaroon Posts: 1

    I have a similar issue. My exam is scheduled at 4:30pm IST, which is 8 minutes from now.
    I am getting the following error:

    We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch. Please contact The Linux Foundation Education Support Team for further assistance.

    What should I now? And why in the world Linux Foundation does not have a live chat support?

  • fcioanca
    fcioanca Posts: 2,613

    Hi @debaroon

    We apologize that you are encountering issues. Please open a ticket with our Customer Support Team at trainingsupport.linuxfoundation.org, and they will be able to assist you in rescheduling your exam at a later date.

    Regards,
    Flavia

Categories

Upcoming Training