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We regret to advise that due to an internal system problem, your Exam will not provision correctly a

bpaatha
bpaatha Posts: 2
edited June 2023 in Cloud Engineer IT Professional Program

My exam is at 11PM. At 10.30PM I see this message. "We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch". This is 2nd attempt to attend the exam both the time I faced technical issue. This is not fair...

Comments

  • luisviveropena
    luisviveropena Posts: 1,343

    Moving it to the main bootcamp forum.

  • chrispokorni
    chrispokorni Posts: 2,605

    Hi @bpaatha,

    In case you have not yet done so, please open a ticket at trainingsupport.linuxfoundation.org and the Customer Support team will assist you.

    Regards,
    -Chris

  • kalidossbtech
    kalidossbtech Posts: 1

    What was the solution ? I'm getting the same error. I have an exam now but its not launching and showing "
    We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch.
    Please contact trainingsupport.linuxfoundation.org for further assistance."

  • fcioanca
    fcioanca Posts: 2,591

    Hi @kalidossbtech

    If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam at a later date. Please note that response time can take several business days (no weekends or holidays).

    Regards,
    Flavia
    Linux Foundation Education Team

  • etsewil
    etsewil Posts: 1

    hi, i got the error below and issue the ticket, please let me know hot to do

    We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch.
    Please contact trainingsupport.linuxfoundation.org for further assistance.

  • mstepien
    mstepien Posts: 592

    Hi @etsewil,

    We apologize for the issues you're experiencing. If you've already opened a ticket at trainingsupport.linuxfoundation.org, the Linux Foundation Customer Support team will help you reschedule your exam once a solution is available.

    Best regards,
    Magda
    Linux Foundation Education Team

  • khanfiroz
    khanfiroz Posts: 2

    Hello Team,
    I am also got the same below error, opened a ticket, please let me know, when I can reschedule the exam:
    "We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch.
    Please contact trainingsupport.linuxfoundation.org for further assistance.”

  • fcioanca
    fcioanca Posts: 2,591

    Hi @khanfiroz

    We apologize for the issues encountered. Unfortunately, exams scheduled between 110424 00:00 UTC and 06:00 UTC were impacted by a provisioning error and will not launch. Exams scheduled AFTER 06:00 UTC are NOT impacted and will provision and launch as expected.

    If you already opened a ticket, please note that response time can take up to several business days, as each ticket is addressed and resolved in the order it was received.

    Regards,
    Flavia
    Linux Foundation Education Team

  • akhmadnas
    akhmadnas Posts: 1
    edited January 2025

    Hi @fcioanca or anyone in here, please helpp,

    I scheduled the exam this morning in my local time (UTC +7) 09.30 Jakarta, the session should be on going now.
    however, all of the sudden, I got my exam session terminated after the proctor asks to adjust my web camera and I try to fix the position. (already re-check the camera - after sudden termination and it just works perfectly fine)

    I checked up my LF page and got the same message:
    ""We regret to advise that due to an internal system problem, your Exam will not provision correctly and therefore will NOT be available to launch."

    after several minutes, I refreshed the page and got:
    Grading in progress.
    Exam results will be released 24 hours after exam is completed.

    This is my first time taking the exam and feel really sad with this experience
    Already sent my ticket for the support, still no reply :(

  • mstepien
    mstepien Posts: 592

    Hi @akhmadnas,

    We apologize for your experience and any inconvenience caused. Please note that it can take several business days for the Support Team to respond, excluding weekends and holidays. Rest assured, they will assist you in rescheduling your exam as soon as possible.

    Thank you for your patience and understanding.

    Best regards,
    Magda

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