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Credly badge for KCNA renewal not received

edsoncelio
edsoncelio Posts: 3
in Advanced Cloud Engineer IT Professional Program

Hi,

I renewed my KCNA exam a few days ago, but I'm still waiting for the email to redeem the credly badge.

Besides that, when I try to validate the certification, I get the date of the old one (that will expire in 2 months).

I already opened a ticket, but after 8 hours, there was no answer; could anyone here guide me through that?

Answers

  • fcioanca
    fcioanca Posts: 2,589

    Hi @edsoncelio

    Congratulations on your certification renewal!

    Please note that response time for tickets may take up to several business days, as each ticket is assigned and handled in the order it is received. Rest assured that the Support team will assist you once they start working on your ticket.

    Regards,
    Flavia
    Linux Foundation Education Team

  • edsoncelio
    edsoncelio Posts: 3

    @fcioanca said:
    Hi @edsoncelio

    Congratulations on your certification renewal!

    Please note that response time for tickets may take up to several business days, as each ticket is assigned and handled in the order it is received. Rest assured that the Support team will assist you once they start working on your ticket.

    Regards,
    Flavia
    Linux Foundation Education Team

    Thank you @fcioanca

    How many days this can take?

  • mstepien
    mstepien Posts: 588

    Hi @edsoncelio,

    Thank you for your question. The response time depends on the current volume of tickets, and the Training team monitoring this forum does not have direct insight into the exact timing. We apologize for any inconvenience.

    Best,
    Magda

  • cumeoduagu
    cumeoduagu Posts: 1

    I have this exact same issue, only difference is that my badge is now showing expired on credly. I already passed the re-certification exam and got an email that said an instruction would be sent within 7 days on how to claim my digital badge. That email was not received as far as am aware.

  • mstepien
    mstepien Posts: 588

    Hi @cumeoduagu,

    If you have not done so already, please open a ticket with our Customer Support Team at trainingsupport.linuxfoundation.org.

    Best regards,
    Magda

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