Credly badge for KCNA renewal not received

edsoncelio

Hi,

I renewed my KCNA exam a few days ago, but I'm still waiting for the email to redeem the credly badge.

Besides that, when I try to validate the certification, I get the date of the old one (that will expire in 2 months).

I already opened a ticket, but after 8 hours, there was no answer; could anyone here guide me through that?

fcioanca

Hi @edsoncelio

Congratulations on your certification renewal!

Please note that response time for tickets may take up to several business days, as each ticket is assigned and handled in the order it is received. Rest assured that the Support team will assist you once they start working on your ticket.

Regards,
Flavia
Linux Foundation Education Team

edsoncelio

@fcioanca said:
Hi @edsoncelio

Congratulations on your certification renewal!

Please note that response time for tickets may take up to several business days, as each ticket is assigned and handled in the order it is received. Rest assured that the Support team will assist you once they start working on your ticket.

Regards,
Flavia
Linux Foundation Education Team

Thank you @fcioanca

How many days this can take?

mstepien

Hi @edsoncelio,

Thank you for your question. The response time depends on the current volume of tickets, and the Training team monitoring this forum does not have direct insight into the exact timing. We apologize for any inconvenience.

Best,
Magda

cumeoduagu

I have this exact same issue, only difference is that my badge is now showing expired on credly. I already passed the re-certification exam and got an email that said an instruction would be sent within 7 days on how to claim my digital badge. That email was not received as far as am aware.

mstepien

Hi @cumeoduagu,

If you have not done so already, please open a ticket with our Customer Support Team at trainingsupport.linuxfoundation.org.

Best regards,
Magda