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How long does Linux Foundation takes to reply to a Jira Ticket.

simardeep.oberoi
simardeep.oberoi Posts: 1
in LFD259 Class Forum

I have raised a ticket with the Linux Foundation (TCCS-59938) and it has been 2 days and I have not received a reply. No one has been assigned to the ticket. I was not able to take the exam because of the webcam issues and now I am stuck as I cannot reschedule the exam.

Best Answer

  • fcioanca
    fcioanca Posts: 2,620
    Answer ✓

    Tickets are handled in the order received, and response time can take several business days (no weekends or holidays).

Answers

  • bhargav2427
    bhargav2427 Posts: 1

    Hello @fcioanca I raised a support ticket https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-61917

    Can you please let me know that how many days it will take?

  • fcioanca
    fcioanca Posts: 2,620

    Hi @bhargav2427

    Response time can take several business days (no weekends or holidays). As tickets are handled in the order received, time depends on the number of tickets in the support queue.

    Regards,

    Flavia

  • namnguyen86
    namnguyen86 Posts: 1

    I also had the same terrible service from Linux Foundation. Haven't got any reply from Support Team.
    There's no commitment from LF.

  • fcioanca
    fcioanca Posts: 2,620

    Hi @namnguyen86

    Response time can take several business days (no weekends or holidays). As tickets are handled in the order received, time depends on the number of tickets in the support queue.

    Regards,

    Flavia

  • leo.kim
    leo.kim Posts: 1

    I have raised a ticket with the Linux Foundation - TCCS-113864
    I was unable to start the exam last week because the remote desktop failed to launch with error 514 asking me to reset the remote desktop. It didn’t work.
    The exam page on LinuxFoundation says that the status is "Grading in progress", so I'm not able to schedule another exam.
    I have also tried calling the support line but have been unable to reach anyone.
    Due to other commitments, I should schedule the exam.
    If anyone from the Linux Foundation sees this, I hope they can offer some help.

  • fcioanca
    fcioanca Posts: 2,620
    edited September 2024

    Hi @leo.kim

    Response time can take several business days, weekends and holidays (today is a holiday in the US) are not included. Each ticket is assigned and addressed in the order it is received. Please note that all tickets are resolved via JIRA, there is no support phone number.

    We apologize for the inconvenience this issue may cause. Once the Customer Supporr team assigns your ticket they will help you reschedule.

    Regards,
    Flavia
    Linux Foundation Training Team

  • jocasmen
    jocasmen Posts: 2

    yeah, the secure browser installer is corrupted is not working in my mac os sonoma 14.4.1 which is one of their compatible os in the oficial website, I even spoke with an psi tech support agent and took over my computer remotely and she was not able to finish the installation, its very frustrated that this happened to me and is not my fault, I hope they can give me a resolution (TCCS-117875)

  • anisha16
    anisha16 Posts: 4
    edited January 2025

    Same here. I raised a ticket on 12th Jan and since then the ticket shows waiting for response. I couldn't complete my exam due to technical issue which took 2 hours to resolve. I need help with rescheduling the exam. My job is dependent on that. Please help as soon as possible. TCCS-127658

  • cheedgelee
    cheedgelee Posts: 10

    Also here. TCCS-127779

  • saiharsha2799
    saiharsha2799 Posts: 1

    Please help me with this TCCS-155976 still shows waiting for support.

  • mstepien
    mstepien Posts: 592

    Hi @saiharsha2799,

    It can take several business days (no holidays or weekends) for the Support team to respond, depending on the volume. Thank you for your patience while they work to assist all students.

    Best reagrds,
    Magda
    Linux Foundation Education Team

  • surbhirajput
    surbhirajput Posts: 2

    Hi @mstepien,

    Please help in the ticket TCCS-159592.

  • fcioanca
    fcioanca Posts: 2,620

    Hi @surbhirajput

    It can take up to several business days for the Linux Foundation Customer Support team to respond, depending on volume. Rest assured that once your ticket is assigned, they will assist you.

    Regards,
    Flavia
    Linux Foundation Education Team

  • surbhirajput
    surbhirajput Posts: 2

    Hi @fcioanca @mstepien,

    Thank you so much for your response.

    I completely understand the usual response timelines. However, I urgently need to take this exam as soon as possible due to some important requirements on my side. Could you please help prioritize or expedite my ticket TCCS-159592 if possible?
    I would really appreciate any support you can provide.

    Thank you again for your help.

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