How long does Linux Foundation takes to reply to a Jira Ticket.

simardeep.oberoi

I have raised a ticket with the Linux Foundation (TCCS-59938) and it has been 2 days and I have not received a reply. No one has been assigned to the ticket. I was not able to take the exam because of the webcam issues and now I am stuck as I cannot reschedule the exam.

fcioanca

Tickets are handled in the order received, and response time can take several business days (no weekends or holidays).

bhargav2427

Hello @fcioanca I raised a support ticket https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-61917

Can you please let me know that how many days it will take?

fcioanca

Hi @bhargav2427

Response time can take several business days (no weekends or holidays). As tickets are handled in the order received, time depends on the number of tickets in the support queue.

Regards,

Flavia

namnguyen86

I also had the same terrible service from Linux Foundation. Haven't got any reply from Support Team.
There's no commitment from LF.

fcioanca

Hi @namnguyen86

Response time can take several business days (no weekends or holidays). As tickets are handled in the order received, time depends on the number of tickets in the support queue.

Regards,

Flavia

leo.kim

I have raised a ticket with the Linux Foundation - TCCS-113864
I was unable to start the exam last week because the remote desktop failed to launch with error 514 asking me to reset the remote desktop. It didn’t work.
The exam page on LinuxFoundation says that the status is "Grading in progress", so I'm not able to schedule another exam.
I have also tried calling the support line but have been unable to reach anyone.
Due to other commitments, I should schedule the exam.
If anyone from the Linux Foundation sees this, I hope they can offer some help.

fcioanca

Hi @leo.kim

Response time can take several business days, weekends and holidays (today is a holiday in the US) are not included. Each ticket is assigned and addressed in the order it is received. Please note that all tickets are resolved via JIRA, there is no support phone number.

We apologize for the inconvenience this issue may cause. Once the Customer Supporr team assigns your ticket they will help you reschedule.

Regards,
Flavia
Linux Foundation Training Team

jocasmen

yeah, the secure browser installer is corrupted is not working in my mac os sonoma 14.4.1 which is one of their compatible os in the oficial website, I even spoke with an psi tech support agent and took over my computer remotely and she was not able to finish the installation, its very frustrated that this happened to me and is not my fault, I hope they can give me a resolution (TCCS-117875)

anisha16

Same here. I raised a ticket on 12th Jan and since then the ticket shows waiting for response. I couldn't complete my exam due to technical issue which took 2 hours to resolve. I need help with rescheduling the exam. My job is dependent on that. Please help as soon as possible. TCCS-127658

cheedgelee

Also here. TCCS-127779