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CKA Exam - Opportunity to take the exam (or Exam refunding)

leemgs
leemgs Posts: 3
edited January 2024 in LFS258 Class Forum

I wanted to take the CKA exam on time, but unfortunately I didn't have the opportunity to take it.
To inquire about this issue immediately, I have created ticket TCCS-95047.
I would like to be given the opportunity to take the exam.
Or, I would like to take the CKA exam after receiving a refund of the original exam fee.
However, I have not been able to receive any support or response yet.

BR,
Geunsik Lim.

Comments

  • mstepien
    mstepien Posts: 593

    Hi @leemgs,

    Please note that the Support team may take a few business days, excluding weekends and holidays, to respond. Rest assured, they will address your ticket, following a first-come, first-served approach to handle inquiries.

    Best regards,
    Magda
    The Linux Foundation Training Team

  • leemgs
    leemgs Posts: 3

    @mstepien said:
    Hi @leemgs,

    Please note that the Support team may take a few business days, excluding weekends and holidays, to respond. Rest assured, they will address your ticket, following a first-come, first-served approach to handle inquiries.

    Best regards,
    Magda
    The Linux Foundation Training Team

    Thank you very much for explaining why I haven't received a response yet.
    As you answered, I'm going to wait for support to respond.

    BRs,
    Geunsik Lim.

  • leemgs
    leemgs Posts: 3

    Luisa Dimalanta commented:

    Hi Geunsik,

    Your exam schedule is 01/30/2024, 12:30 AM, TimeZone: Asia/Seoul. We're sorry to hear that you were unable to take your Exam at your scheduled time. While we recognize that the difference between 12am/12pm can sometimes catch people, please know that there are unrecoverable costs associated with creating each Exam session and scheduling a proctor.

    As a 1-time exception, we will reset your eligibility to allow you to schedule a new reservation for the > exam. Please login to the training portal (trainingportal.linuxfoundation.org), and click Resume to load the exam checklist for the new eligibility. You still have 2 attempts.

    Please do be careful when picking a new time for your next reservation, esp. if choosing 12am (midnight) or 12pm (noon) start times.

    Thanks

    Dear Luisa Dimalanta,

    I was able to reschedule my exam today thanks to your consideration.
    Thank you so much.

    BRs,
    Geunsik Lim.

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