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Lab not opening

kshdas100
kshdas100 Posts: 6
edited June 2018 in LFS252 Class Forum - Discontinued

Hi

While attempt to open Lab following message, waited for one hour but nothing came up:

"We are setting up a brand new lab for you. This process may take some time to complete, so please be patient"

1.            This message comes up even when it is the very first lab attempted

2.            It happens consistently, most of the time

3.            Tried clearing cache but it did not help

4.            Tried clearing cache and run incognito browser did not help

5.            Forum I shall check but what if it still remains un-solved? This issue is not a content/ subject issue but an infrastructure issue, please treat it like as it is

Regards

Koushik Das

Comments

  • kshdas100
    kshdas100 Posts: 6

    Hello,

    I have tried opening different Labs within LFS252, all behaving the same. I have waited for near a hour and status remains "Applying post-provisioning setup".

    It could have been better if Linuxfoundation would have published the Infrastructure and process limitations earlier what been expressed now.

    Regards

    Koushik Das

     

  • kshdas100
    kshdas100 Posts: 6
    edited June 2018

    Hello,

    I am not sure why you are asking the already answered question.

    >which lab were your trying to access? LFS252- Lab2, Lab3, Lab4, Lab5. Not all at same time but one at a time after gap of 2 hours in-between

    >How long did you wait per click to start that lab, not all together? Waited for a hour and still did not opened. Clicked only one at a time and not multiple at a time. Tried with different Labs as specified above

    My question: How long it takes to open a lab after clicking?

    My suggestion: Please check the previous comments before putting a question and resolve the matter instead of asking repeated questions, information provided is sufficient enough for a competent person to start working on it.

    Regards

    Koushik Das

  • fcioanca
    fcioanca Posts: 2,590
    Koushik,
    We understand you are upset because of the problems encountered, however we ask you to be respectful in your posts. We are just trying to understand exactly what may have caused the problems, to see how better we can assist you. It looks like the issues may have been caused by slowness in the system. While this is not a normal occurance, it can happen from time to time. We apologize for the inconvenience and hope to solve this as soon as possible.
    Regards,
    Flavia
  • kshdas100
    kshdas100 Posts: 6

    Hi,

    In response I am just pasting the same what written earlier also, I am not sure why the already answered thing been asked and re-asked over and over again. Just read the pasted again part below, if required I can again paste the same in further queries, this is all that I have:

    >which lab were your trying to access? LFS252- Lab2, Lab3, Lab4, Labx..... Not all at same time but one at a time after gap of 2 hours in-between

    >How long did you wait per click to start that lab, not all together? Waited for a hour and still did not opened. Clicked only one at a time and not multiple at a time. Tried with different Labs as specified above

  • fcioanca
    fcioanca Posts: 2,590
    Hi Koushik,

    There is no need to repaste your answers over and over again. Both Tim and I read them, and actually Tim explained the behavior of the labs we are currently seeing on our end, including timing and the fact that timing does indeed differ between machines and locations. Please spin one lab at a time and be patient until it provisions, even if it will take longer. We are also looking on our end to see if we can identify anything unusual and potential fixes.

    I will again repeat my request to please be respectful when posting in the forum. There is no need to be rude - anything you have to say can be said in a respectful and clear manner.

    Thank you!
    Flavia

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