CKA Bad and Terrible experience with PSI Bridge exam - Disconnected twice and unable to continue

bariman143

I took the CKA exam by today (30th April 09.30 A.M IST and faced several issue with using the exam PSI platform. I`ve completed seven questions when I am solving the 8th question I got issue with the terminal and contacted the instructor.I reload the page as he advised and the page left blank.

Contacted Tech support and they undergo various checks and measures and It gets connected again as well as verification process re initiated again before it gets connected and and time left only 15mins and the tech team not authorize to provide the remaining time (remaining time 85 minutes was there while I am solving the 08th question).After solving a questions it gets disconnected again and I am really disappointed and its a terrible experience.

Again I reached out to the support team and requested for a retake as I was already running out of time and they are not authorised.

I have already reported the problem via Jira ticket today along with the ticket numbers provided by the support team
.
This was my final retake and its expired by today and I was well prepared for the exam .Despite of my preparations I am not able to complete the exam which makes me totally upset.

I humbly request you to analyze the logs,incident ,ticket numbers and request you to do a fair assessment and provide me a retake and I am ready to do within 24 hours.Kindly do the needful

Exam name: Certified Kubernetes Administrator (CKA)
Mohamed Mansoor

sharatgunnala

Same with my CKA Exam Apr 3p 6AM ET. Struck at page loading and doesnt say much

kbarratt

Hello @bariman143 & @sharatgunnala,

We apologize that you are encountering issues. If you already opened a ticket at trainingsupport.linuxfoundation.org, the Linux Foundation Customer Support team (not PSI) will be assisting you in rescheduling your exam. It can take several business days (no holidays or weekends) for the Support team to respond, depending on the volume. Thank you for your patience while they work to assist all students.

Regards,

Kassidy
The Linux Foundation Training Team

mstepien

Hi @bariman143 and @sharatgunnala,

We apologize that you encountered issues during your exams. Please reach out to our Customer Support team at trainingsupport.linuxfoundation.org and they will be able to assist you.

Thank you,
Magda
The Linux Foundation Training Team