CKAD exam issue

supermike

I tried taking my CKAD exam a couple of minutes ago at exactly 18:00 but was told the name on my ID didn't match the reservation even though I had updated and verified my name many times before the exam today.
After all my preparation this is very painful
I called PSI and they said to reach out to the Linux foundation as it's their problem

fcioanca

Hi @supermike

Please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. Please note that response time may take several business days.

Regards,
Flavia

fcioanca

We apologize for the inconvenience this may cause. The Support team is handling all exam-related tickets via the JIRA system, and each ticket is addressed in the order received. Forums are dedicated for course content-related questions.

supermike

@fcioanca I already did that but considering how much this exam meant to me waiting for several business days for resolution is not fair.I spent a lot of time preparing for this and doing everything I was supposed

There has to be a better way to handle these issues considering the amount of money these exams cost like I said this was quite painful