Welcome to the Linux Foundation Forum!

How long does it take for Linux Foundation to reply to a JIRA ticket?

Options
abhianand08
abhianand08 Posts: 2
edited January 2023 in LFS258 Class Forum

I took CKA exam on 7th of January but due to network issue, the exam window got closed and I raised a ticket to support specialist and there he asked if I wanted to reschedule my test some other day or continue troubleshooting. I agreed for rescheduling to which he said that I will be able to reschedule after 24hrs from my exam timing.
Now its about a week and still I am unable to reschedule the test.
I opened a JIRA for support on 8th of Jan and still no one has been assigned to it.
Has anyone else faced this kind of issue? What else can I do?

Answers

  • fcioanca
    fcioanca Posts: 1,930
    Options

    Due to a higher number of inquiries, response time takes longer at the moment. We apologize for the inconvenience.

  • abhianand08
    Options

    Thanks for your response!
    Do we have any lead time?

  • fcioanca
    fcioanca Posts: 1,930
    Options

    I don't have that kind of information.

Categories

Upcoming Training