How long does it take for Linux Foundation to reply to a JIRA ticket?

abhianand08

I took CKA exam on 7th of January but due to network issue, the exam window got closed and I raised a ticket to support specialist and there he asked if I wanted to reschedule my test some other day or continue troubleshooting. I agreed for rescheduling to which he said that I will be able to reschedule after 24hrs from my exam timing.
Now its about a week and still I am unable to reschedule the test.
I opened a JIRA for support on 8th of Jan and still no one has been assigned to it.
Has anyone else faced this kind of issue? What else can I do?

fcioanca

Due to a higher number of inquiries, response time takes longer at the moment. We apologize for the inconvenience.

abhianand08

Thanks for your response!
Do we have any lead time?

fcioanca

I don't have that kind of information.