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CKA - PSI Browser : Not loading remote desktop (TUNNEL_ERROR)

sbenhazez
sbenhazez Posts: 4
edited August 8 in LFS258 Class Forum

Hello,
I was unable to take the CKA exam due to the unavailability of the remote desktop (TUNNEL-ERROR for loading the remote desktop).
I spent 2 hours with SPI Support member without being able to solve the problem after several tries and PSI browser restart.
PSI check is OK but it is not possible to loader the remote desktop (to the right) from my personel device (OS: Windows 10 family).
I wasted a lot of time on this exam.
How can I correct this problem and hope to retake my exam?

Comments

  • fcioanca
    fcioanca Posts: 1,344

    Hi @sbenhazez

    We are sorry to hear you experienced issues with the exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org ND they will assist you.

    Regards,

    Flavia

  • sbenhazez
    sbenhazez Posts: 4

    I logged in to the exam, but I couldn't answer the questions.
    The internal right remote desktop is not accessible !
    How to correct the problem for a future session ? maybe my environment access configuration is wrong ?

  • fcioanca
    fcioanca Posts: 1,344

    @sbenhazez Please open the ticket, as all exam-related questions must be directed to the Customer Support team. Forums are only for course-content related questions.

  • sbenhazez
    sbenhazez Posts: 4

    Disagree, if the same problems arise without mentioning them in advance to the candidates and sharing them on the forum:

    • discover during the exam a very bad surprise on the mental level with a lot of waste of time
    • not finding a solution to retake the exam
      It is unfair !
  • fcioanca
    fcioanca Posts: 1,344

    Retaking the exam is something that the Customer Support team will be assisting you with, along with potential solutions to the issues you encountered. Please keep in mind that the issues may vary from user to user, based on very specific variables related to their system setup, bandwidth, and more. The Customer Support team is knowledgeable about these issues and are able to assist on a case by case basis.

  • sbenhazez
    sbenhazez Posts: 4
    edited August 8

    linux support response time : 3-5 business days (according to customer support).
    It's really not friendly for customers !

  • gagan27
    gagan27 Posts: 1
    edited August 12

    Hi @sbenhazez

    I also faced this issue twice for CKA, first on 5th of Aug and after re-scheduling on 10th Aug both day same Tunnel_error. Today on my raised ticket, support team replied that they have applied some fix to resolve this issue. Lets me know if you have given CKA without facing this error again.

    Thanks & Regards,
    G

  • The same thing happened to me. It’s unresponsive and PSI SUPPORT is useless. I’ve tried to take it 4 times. One time I did actually attempt the exam but it was so slow I didn’t have enough time to answer the questions. Simple things like strolling and copy/paste were impossibly slow.

  • RajivJain
    RajivJain Posts: 1

    Hi,

    I also faced the same Tunnel Error for the CKS exam and wasted 2 hours. Wasn't able to connect to Terminal for the exam.
    Also, there was no proper support to guide and solve it. Another issue PSI browser was not allowing to connect external Monitor as well.

    Worst ever experience with the professional exam, Now waiting for someone to replay the ticket.

  • k0dard
    k0dard Posts: 109

    PSI Browser is a piece of garbage, but LF just doesn't care...

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