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another horrible exam experience

When taking the exam I asked how to access documentation. I was told I was not allowed to use any outside resources. After explaining that we are allowed to use official documentation, I was redirected to a new chat with tech support who couldn't help me. Google chrome was not available on the desktop, like it was my first exam. When I finally used the window from the assessment information to access the node docs, I could not go 'back' in the browser, leaving me stuck on the node docs and unable to use any other documentation or the exam assessment information including the time. Tech support then told me to call a phone number, I didn't have my phone in the room, and elected to continue with the exam.
Before I get a reply saying "U mUsT oPeN a SuPpOrT tIcKeT" I have opened a support ticket. But it is ridiculous that Linux Foundation refuses to help any one with exam issues. Whatever company you outsource the exam to is horrible. I wouldn't recommend anyone to pay to take the exams offered. Miserable experience.

Comments

  • fcioanca
    fcioanca Posts: 1,148

    Hi Emerson.

    We are sorry to hear you had a bad exam experience. If you already opened a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org, please rest assured that they will work with you to resolve the issue. If you opened a support ticket with the exam provider, you must open a support ticket with the Linux Foundation instead.

    Kind regards,
    Flavia
    The Linux Foundation Training Team

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