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An unexpected error occured on the server

qnowd
qnowd Posts: 1
in Cloud & Containers Training

Today, I scheduled an exam. When i clicked to install Secure Browser/ Launch, the error was appearing, and i cant take an exam. I tried my best on 30mins, and still error

Comments

  • thfx
    thfx Posts: 1

    Same error for me (CKAD exam).

  • g3m15
    g3m15 Posts: 2

    yes, i tried doing the same but i wasnt able to load the browser

  • g3m15
    g3m15 Posts: 2

    How do we escalate this? Even i was going to give the ckad exam.

  • japrateek
    japrateek Posts: 1

    I have the same issue .. PSI Support was useless and Linux Foundation Training Support team does not work on Sundays
    Opened a Ticket with both PSI Support and LF , captured a screen recording and a screenshot of the error for evidence.

  • NareshKoduru
    NareshKoduru Posts: 5
    edited August 16

    Encountering the same for CKS :(

  • clemy
    clemy Posts: 2

    Same issue with CKAD today at 11AM (Central Europe) and now for CKA exam at 2PM.

    I have only some days left until the exams expire, I hope I can reschedule it after expiration.
    Also opened tickets with PSI and Linux Foundation.

  • NareshKoduru
    NareshKoduru Posts: 5

    What are the emails or process for submitting the ticket ? Thanks

  • clemy
    clemy Posts: 2

    @NareshKoduru said:
    What are the emails or process for submitting the ticket ? Thanks

    I used those two forms:
    https://test-takers.psiexams.com/linux/contact-us
    https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15

  • rajatagarwal
    rajatagarwal Posts: 1

    Hello team,
    I had my KCSA exam scheduled for today and I encountered the exact same error and could not attempt my exam.

  • NareshKoduru
    NareshKoduru Posts: 5

    @clemy said:

    @NareshKoduru said:
    What are the emails or process for submitting the ticket ? Thanks

    I used those two forms:
    https://test-takers.psiexams.com/linux/contact-us
    https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15

    Thanks, I logged the issues with both of this too.

    Not a good experience! I Hope they will allow us to reschedule the exam as soon as possible

  • v4nth3m4n
    v4nth3m4n Posts: 3
    edited August 16

    Same error for me too. At 9:00 AM CEST for CKAD. What a disappointing experience.
    Talked to a PSI agent, they did absolutely nothing other than referring me to LF.
    Finding the PSI chat and also the LF ticket page was also a challenge.

  • T6899854
    T6899854 Posts: 1

    Hi all, I also experienced the same error when trying to take the KCSA at 9:30am GMT this morning.

  • phurits
    phurits Posts: 1

    Same here, I also got the server error when taking the CKA exam at 14:00 +7 GMT. I opened ticket already but not sure should I reschedule immediately after it possible or waiting for this issued to be solved to prevent the same error in the next times taking the exam.

  • mbrkctnn
    mbrkctnn Posts: 1
    edited August 16

    I ran into the same issue. (KCSA)

  • NareshKoduru
    NareshKoduru Posts: 5

    Has anyone received a response to the support tickets?Thanks

  • yyuutta
    yyuutta Posts: 1

    I had exactly the same issue with my KCSA exam at 5:30 PM JST on August 16. PSI Support was completely unhelpful, and I’m still waiting for a response from Linux Foundation Support. I also have a screenshot of the error.

  • StayGroovy
    StayGroovy Posts: 2

    seems like they will respond in couple hours as their timezone is same as California timezone.

  • v4nth3m4n
    v4nth3m4n Posts: 3

    I received a reply on my ticket that I can reschedule now. I also asked if the issue is now resolved and the answer was yes.

  • StayGroovy
    StayGroovy Posts: 2

    Great news

  • Flavia
    Flavia Posts: 2,652

    Hi All,

    We apologize for the exam-related issues you experienced yesterday. If you have not yet done so, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling the exam at a later date. Please note that response time may take up to several business days (no weekends or holidays), as each ticket is addressed in the order it is received.

    We thank you for your patience while the team works to support each candidate.

    Regards,
    Flavia

  • NareshKoduru
    NareshKoduru Posts: 5

    quick update:
    The support resolved my issue as well. Thanks

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