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Exam marked as absent since technical issue

cpnam
cpnam Posts: 1
in LFS258 Class Forum

Hello Training & Certification Support Team,

I’m writing to request assistance with my CKA exam attempt that was marked Absent/No-Show due to a technical issue with PSI Bridge Secure Browser.

Exam: CKA (Certified Kubernetes Administrator)

Scheduled time: January 17, 2026 – 10:00 AM (Asia/Ho_Chi_Minh / UTC+7)

Issue: When attempting to launch the exam at the scheduled time, PSI Bridge displayed ERROR-SB-0010 (system check failed / fatal). Because the secure browser could not proceed past the system check, I was unable to start the exam on time and the attempt was later marked Absent.

What I tried (before and during the scheduled time):

Launched PSI Bridge and attempted to start the exam multiple times.

Restarted the secure browser and my computer.

Confirmed stable internet connection and that webcam/microphone permissions were enabled.

Re-installed PSI Bridge / ran system check again / tried another network

Impact:
I was ready and present for the exam, but the PSI technical error prevented me from launching the test, resulting in an unfair Absent status.

Request:
Could you please review this incident and reinstate the exam attempt / provide a reschedule (or other appropriate remediation) since the no-show was caused by a proctoring platform technical issue?

Comments

  • mstepien
    mstepien Posts: 584

    Hi @cpnam,

    We are sorry to hear about your experience. Please open a ticket at trainingsupport.linuxfoundation.org and the Customer Support team will assist you.

    This forum should be used only for course content-related discussions.

    Regards,
    Magda
    Linux Foundation Education Team

  • nomadxdd
    nomadxdd Posts: 1

    I faced the same issue today with CKS exam and I couldn't get it pass the system check stage as mentioned here. I already opened a support ticket and awaiting response. It's really frustrating that the LFX not taking this seriously and not putting any effort to fix these issues. A simple google search file show you how much people are frustrated with PSI browser.

  • spring53025
    spring53025 Posts: 1

    I faced the same issue on 2026-02-14, at around 10:00 AM (Taipei time, UTC+8) during my CKS exam. The PSI Secure Browser repeatedly failed at the system check stage with error-sb-0010, even after I closed all background applications. I’ve already opened a support ticket and I’m waiting for a response.

    This is extremely frustrating because the problem appears to be widespread—there are many reports from other candidates experiencing the same Secure Browser/system check failure. I respectfully ask the Linux Foundation / LFX and PSI teams to treat this as a high-priority issue and work together to identify the root cause and provide a reliable fix as soon as possible.

    Please share clear guidance on what triggers SB-0010 and what candidates can do to prevent it, and ensure affected candidates are given a fair resolution (e.g., a reschedule/retake that does not count as an attempt). Thank you.

  • jorotg
    jorotg Posts: 1

    It happened to me today as well, even though my PSI checks passed successfully yesterday. This is incredibly frustrating and disappointing, especially since we plan this exam in advance and take many factors into consideration.

  • arianehamm
    arianehamm Posts: 90

    @spring53025 ,

    We can understand your frustration and apologize for the inconvenience this issue has caused. If you have not already done so, please open a ticket at trainingsupport.linuxfoundation.org and the Customer Support team will assist you. They can address your concerns, answer your questions, and offer an appropriate resolution.

    This forum should be used only for course content-related discussions.

    Kind Regards,
    Ariane
    Linux Foundation Education Team

  • arianehamm
    arianehamm Posts: 90

    Hi @jorotg ,

    We are sorry that you encountered difficulties during your exam. We strive for every candidate to have a smooth exam experience, but sometimes issues do arise. If you have not already done so, please open a ticket at trainingsupport.linuxfoundation.org and the Customer Support team will assist you. Response times can take several business days, depending on volume, as tickets are assigned in the order that they are received.

    Kind Regards,
    Ariane
    Linux Foundation Education Team

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