Exam marked as absent since technical issue

Hello Training & Certification Support Team,

I’m writing to request assistance with my CKA exam attempt that was marked Absent/No-Show due to a technical issue with PSI Bridge Secure Browser.

Exam: CKA (Certified Kubernetes Administrator)

Scheduled time: January 17, 2026 – 10:00 AM (Asia/Ho_Chi_Minh / UTC+7)

Issue: When attempting to launch the exam at the scheduled time, PSI Bridge displayed ERROR-SB-0010 (system check failed / fatal). Because the secure browser could not proceed past the system check, I was unable to start the exam on time and the attempt was later marked Absent.

What I tried (before and during the scheduled time):

Launched PSI Bridge and attempted to start the exam multiple times.

Restarted the secure browser and my computer.

Confirmed stable internet connection and that webcam/microphone permissions were enabled.

Re-installed PSI Bridge / ran system check again / tried another network

Impact:
I was ready and present for the exam, but the PSI technical error prevented me from launching the test, resulting in an unfair Absent status.

Request:
Could you please review this incident and reinstate the exam attempt / provide a reschedule (or other appropriate remediation) since the no-show was caused by a proctoring platform technical issue?