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how to file an appeal to repeat my first CKA test ??

arm
arm Posts: 12
in LFS258 Class Forum

Hello everyone ,
today was my first attempt, but unfortunately I faced an issue , I managed to chat with protector and asked to show my ID then suddenly the bridge browser quit , I tried to repeat the process more than once from Chrome & Firefox and keeping quit. Finally the proctor said you have an issue with internet and it seems to be slow , to be honest I tested everything two days ago and even did some practice on simulator and I have not seen anything abnormal in my internet. Anyhow after 30 minutes they kicked me out. So I lost my first attempt with nothing ,
I'm wondering if there is any possibility to file an appeal or raising a ticket to repeat the first attempt or should forget about it and think about new try , I am afraid I'm gonna face some issue next time , any opinion please ???

Best Answer

  • arianehamm
    arianehamm Posts: 67
    Answer ✓

    Hi @arm ,

    I understand your concern. If you have opened a ticket, the Customer Support Team will be in touch with you and they will be able to help you. Response times can take several days (not including weekends or holidays).

    Kind Regards,
    Ariane
    Linux Foundation Education

Answers

  • arianehamm
    arianehamm Posts: 67

    Hi @arm ,

    We are sorry to hear that you had these issues on your first CKA attempt. The Linux Foundation strives for a smooth exam experience for everyone, but sometimes issues do arise.

    Yes, we do recommend that you open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. Response time can take up to several business days (no weekends or holidays).

    Kind Regards,
    Ariane
    Linux Foundation Education

  • arm
    arm Posts: 12

    thank you @arianehamm , in fact I did but they're not responding promptly. Now when I'm landing on result page I can see it stuck on processing and I don't see the link to my 2nd attempt or link to activate 2nd killersh session. This confirms it's real technical issue. I'm requested to finish all attempts before 6 Nov 2025, that means I'm gonna lose my money and efforts for nothing !!

  • arm
    arm Posts: 12

    sorry for typo I meant before 6 Dec 2025

  • arm
    arm Posts: 12

    thank @arianehamm.
    As an exception, they've reset my eligibility to schedule a new reservation for the exam but how do I know If still have two attempts or just one ??

  • fcioanca
    fcioanca Posts: 2,390

    Hi @arm

    All exam-related inquiries must be directed to the Customer Support Team. You can follow up with an additional question in your original ticket.

    Regards,
    Flavia
    Linux Foundation Education

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