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Not received mail from Credly and can't verify the certificate ID

sigma0100
sigma0100 Posts: 3
in LFS258 Class Forum

i renewed the cka cert last friday 14 i never received the credly email to renew my badge still showing the expired one

Answers

  • fcioanca
    fcioanca Posts: 2,376

    Hi @sigma0100

    Congratulations on renewing your CKA. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you.

    Regards,
    Flavia
    Linux Foundation Education Team

  • sigma0100
    sigma0100 Posts: 3

    i did opened a ticket nobody answer this is the second time nobody answer a ticket that i sent

  • fcioanca
    fcioanca Posts: 2,376

    Hi @sigma0100

    Please note that response time can take up to several business days, as tickets are assigned in the order they are received. Once your ticket is assigned, the Support Team will assist you.

    Regards,
    Flavia

  • sayantan288
    sayantan288 Posts: 2

    Hi, Its been more than 10 days I re-certified my CKA, since in credly its still reflecting my expired cert.. For that reason, my kubestronaut badge also not been issued.. Have already raised a support ticket with TCCS-151181 "Kubestronaut Badge not received and neither my new CKA badge got updated in credly"

    Is it a some kind of bugs from LF side or credly side... Can someone look into this please

  • fcioanca
    fcioanca Posts: 2,376

    Hi @sayantan288

    We apologize for the inconvenience this issue has caused. The Customer Support team will assist you via the ticket you already opened. Please note that it may take up to several business days for the ticket to be assigned and addressed, as each ticket is processed in the order it is received.

    Regards,
    Flavia
    Linux Foundation Education

  • sayantan288
    sayantan288 Posts: 2

    Hey Flavia,

    Thanks a lot for your prompt response..
    Its quite frustrating when you complete the kubestronaut journey and still waiting for my active badge to get updated on credly and hence the kubestronaut badge also got stuck in the transit.

    Is it possible for you to escalate the matter to the relevant support team.

    Hoping to get the issue resolved soon.

    Regards,
    Sayantan

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