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Unacceptable behaviour from Linux CKA exam Procter.

nkarmakar
nkarmakar Posts: 7
in LFS258 Class Forum

The exam began approximately 40 minutes late. Once it finally started, I was unable to enlarge or resize the PSI browser window. Out of frustration, I quietly said to myself, "This is too difficult to handle." Immediately after, my exam was terminated with the message:

"The proctoring session has expired for this exam.
Reason: Talking aloud / Talking to yourself.
Please contact your Exam Sponsor for more information."

screenshot

If we are not allowed to take the exam properly—either due to technical restrictions or not being permitted to take it from an online center—how are we expected to pass?

I have already raised a support ticket regarding this issue. Kindly review it and respond as soon as possible.

Comments

  • nkarmakar
    nkarmakar Posts: 7

    I understand the importance of strict exam protocols, but I respectfully request a review of the incident. I did not receive any warning before the exam was terminated, and I simply spoke to myself out of frustration due to technical issues. I believe this action was taken in error and would appreciate the opportunity to reschedule or retake the exam.

  • arianehamm
    arianehamm Posts: 95

    Hi @nkarmakar ,

    We are sorry to hear about this experience and can understand how frustrated you must be.

    Please note that the Training Team members monitoring this forum can only assist with issues related to our e-learning courses, not certification exams. For certification-related issues, you will need to open a ticket directly with our Customer Support Team at trainingsupport.linuxfoundation.org. They will be able to assist you. Tickets are assigned in the order that they are received and you should hear back within 3-4 business days.

    Kind Regards,
    Ariane
    Linux Foundation Education

  • nkarmakar
    nkarmakar Posts: 7

    I already have raised an issue ticket, let see how they are gonna help me, TCCS-146555

  • nkarmakar
    nkarmakar Posts: 7

    However, according to the Linux Foundation, the exam expiration date is July 16, 2025. If they get back to me after 3–4 days, I won’t be able to take the exam again, and both my time and money will be wasted. Do you have any suggestions?

  • fcioanca
    fcioanca Posts: 2,613

    Hi @nkarmakar

    The Support Team offers extensions if needed. Rest assured they will assist you once your ticket is assigned.

    Regards,
    Flavia
    Linux Foundation Education

  • nkarmakar
    nkarmakar Posts: 7

    ok, let's see how they support me and if they can extend.

  • nkarmakar
    nkarmakar Posts: 7
    edited July 2025

    Here is the ticket link. It's been 24 hours already, but no updates.
    https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-146555

  • fcioanca
    fcioanca Posts: 2,613

    Hi @nkarmakar

    Please note that response time may take up to several business days, as tickets are addressed in the order they are received.

    Regards,
    Flavia
    Linux Foundation Education

  • nkarmakar
    nkarmakar Posts: 7

    @fcioanca Thank you for your valuable suggestions. I’ve received a new opportunity to reattempt the exam, and the deadline has also been extended.

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