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My Experience with the CKA Exam and PSI Browser Issues

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  • Posts: 2,321

    Hi @sirlawdin

    We apologize for the issues encountered during the exam and the inconvenience they have caused. Rest assured that once your ticket is assigned, the Customer Support team will assist you.

    Regards,
    Flavia
    Linux Foundation Education Team

  • Posts: 1
    edited May 13

    I took my CKA today and I spent 50% of the exam time for:

    • waiting for the PSI Browser to render key words like "ingreeeeeeeeeess" instead of ingress
    • The terminal was so slow opening yaml files it stressed me so out
    • scrolling is impossible
    • copying and scrolling in the browser is just not possible.
    • Sometimes the terminal just simply did not apply changes though using ':wq!'

    I was faster typing off the keywords. It is very frustrating - I used KodeKloud and Killer.sh and both env I got the exams done so fast that I had at least 30min+ of time left after the end.

    But this PSI Browser almost took me all of my time.
    Impossible to debug or switch terminal or applications.

    Honestly this was so stressful I don't even know if it is worth going for a retake.
    I think concentrating on certification that are not served by PSI are more worth the time and hair i lost today.

  • Posts: 40

    @drusiecki ,

    We apologize for the issues encountered during the exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. Response times can take several days as the tickets are addressed in the order that they are received.

    Kind Regards,
    Ariane
    Linux Foundation Education

  • Posts: 1

    Hello,

    I had my CKAD exam today and was really dissapointed to see issue with the PSI browser.
    Within just 7-9 mins of starting exam, the PSI browser session stuck and got closed/disconnected abruptly on its own.

    I spent almost an hour on this connecting to the Proctor via chat, the proctor then connecting tech-support.
    Then proctor closes chat saying you already connected to tech-support. I re-initated PSI secure browser 3rd time and when resumed the exam again to my shock, only 1 hour was lapsed.
    Which made me even furious that why should I lose exam time due technical issues that too at PSI Broswer end, inspite of all my laptop system and compatibility checks were passed before and during the exam.

    I reached out proctor again and then tech support raised ticket.

    I quit the exam for obvious reason that i lost 1 hour and 1 hour is not sufficient to give whole exam.
    Immediately raised the Jira ticket with Linux Foundation support.

    Ticket Number - TCCS-141477

    Please help.
    This is really demotivating

  • Posts: 1

    I took the CKA exam today and I had a very similar experience to what drusiecki described.

    • very slow response typing word in the terminal
    • often duplicated characters (e.g. kubectl appppppply)
    • slow to open files
    • slow to paste to files
    • scrolling in the browser is impossible. No response and then scrolling past what I wanted.

    This was very frustrating. I was not able to fully complete all of the questions and I'm scared to see what my score will be. I feel like I knew all of the material very well and I was able to complete other exam simulators without any problems.

  • Posts: 40

    @jcohren1865

    I am sorry to hear about the issues that you encountered during your exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org describing the technical difficulties you experienced, and they will assist you. Response times can take several days as the tickets are addressed in the order that they are received.

    Kind Regards,
    Ariane
    Linux Foundation Education

  • Posts: 1

    Took the exam today and browser quit, stating my internet connection was unstable (although my connection was working fine). After the PSI browser quit, I was shown a page to open a support ticket, which mislead me. I did not know I could resume the session. Why PSI couldn't simply give an option to resume the session, given that many have faced this issue and it is a very common issue? At least, if PSI cannot fix the issue any sooner, give instructions to candidates on what to do if this happens, before they start the exam.

    I'm sure this is a known issue so PSI must fix this on their end. If not possible to fix, then Linux Foundation must pick another proctor service that can provide reliable service or provide exam centers.

    This is very frustrating. It's not only about losing exam fee or losing an 'exam take'. Offering a free re-take cannot fully compensate the loss. Think about the days we spend practicing, putting our important family time away, for the exam. I hope you will respect the candidates' time and effort more and promptly address this issue.

  • Posts: 2,321

    Hi @diliniam

    We apologize for the inconvenience this issue has caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam.

    Regards,
    Flavia
    Linux Foundation Education

  • Posts: 2

    My exam was on 2 June, I faced a lot of lags while I am typing in the terminal and transferring between windows of terminal and documentation, so I need to know what is my destiny in my exam I still on hold with technical around 45 min to solve it, then he asked me to contact with ticket ID: 4952515, So I am asking for retake exam. ASAP, my expiry date for it 7 June, so please help

  • Posts: 2,321

    Hi @mohamedemadeldin

    We apologize for the inconvenience this issue has caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Please note that the PSI ticket will not be addressed, as PSI is not authorized to process tickets related to Linux Foundation exams.

    Regards,
    Flavia
    Linux Foundation Education

  • Posts: 2

    Hi @fcioanca
    PSI technical support tell me that they are not responsible to solve the issue and the solving issue with Linux foundation and I already after my exam opened the ticket on 2 June at 1:20PM with no answer from the support, the title of my ticket is "facing issue during my exam today (TCCS-143130)", So please my time is running and I need to solve my issue ASAP, Thanks

  • Posts: 494

    Hi @mohamedemadeldin,

    Please note that the Training team monitoring this forum cannot assist with or expedite customer service requests. All inquiries sent to the Customer Support team are handled in the order they're received, and it may take a few business days to hear back. We understand the frustration and apologize for the issues you've experienced. Rest assured, once your ticket is reviewed, the Support team will be able to help.

    Best regards,
    Magda
    Linux Foundation Education

  • Posts: 1

    I took a PSI exam today.
    the PSI Secure Browser 6.1.0 disconnect the session 4 times, I lost about 60 minutes out of 120 minutes of exam.
    with version 5.4.0, I had no sudden disconnect in May 2025.
    This is huge waste of time of huge number of people, I would like you to improve the stability of exam platfom very soon.

  • Posts: 40

    Hi @goto.satoru ,

    We apologize for the inconvenience and frustration this issue caused during your exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. Please note that response times can take several days as tickets are addressed in the order that they are received.

    Kind Regards,
    Ariane
    Linux Foundation Education

  • Posts: 1

    I took exam for CKA , 17.6.2025 and had same experience with lagging browser window, slow response , mouse even not possible to use in browser to search in doc.
    lagging response in terminal when manipulating in vi editor.

    It is really stressful, and you as someone who provides certification should provide such env where we can fully focus on tasks and not facing such obstacles. I have opened ticket: TCCS-144577

  • Posts: 2

    I opened (TCCS-144819) almost 24 hours ago now which is market "waiting for support". Due to extreme lag and sluggishness, I ended the exam at the halfway point. My proctor suggested I contact Tech support, who suggested I open a LF ticket which I did. Since searching the Kube doc pages was almost unusable I ended the exam early with most of my questions unanswered as there's no way I could get through the test with these conditions or even have time to doublecheck my work as a 5-minute task would take me 15. This was my re-take as I failed the exam the first time and the exam is hard enough as it is w/o having to deal with issues like this which makes a stressful situation significantly more so. I am hopeful that LF provides me a retake with hopefully a responsive test interface. This was nothing at all like Killer.sh which was very peppy and responsive. I have spent considerable time preparing for this exam and wasn't able to complete my retake. I am hopeful that customer support will provide a resolution.

  • Posts: 2

    I see many of us here have experienced the same issues with lag. Did anyone figure out a solution for this? Is there a time of day in which the testing experience is better? If I am fortunate enough to get a re-take, I'd like to re-take it during a time of more optimal conditions if there's something that I can do.

  • Posts: 40

    Hi @davidabrown ,

    We apologize for the issues you encountered during the exam and for the frustration they caused. The LF strives to make the exam experience seamless so that you can focus on taking the exam, but unfortunately, issues do arise. Tickets are assigned in the order that they are received and it can take a few business days for a response. Please rest assured that the Customer Support team will be in touch to assist you. Once they are in touch, please pose your follow-up question to the Customer Support team as they may have some recommendations. Again, we are sorry for the stress these issues have caused.

    Regards,
    Ariane
    Linux Foundation Education

  • Posts: 1

    Dear Linux Foundation Team,

    I am writing to inform you that I had to interrupt my CKA exam today 22th of June 2025 due to severe latency issues with the PSI browser platform, which made it impossible to complete the exam.

    Furthermore, the proctor support via chat was extremely slow in responding to my requests for assistance, which further worsened the situation.

    I have opened ticket #4993288 to document this issue, and I sincerely hope to be allowed to retake the exam without losing the opportunity to use the reserved exam attempt.

    I look forward to your response and thank you in advance for your understanding and support.

    Best regards,

    Marco

  • Posts: 2,321

    Hi @ranzam81

    We apologize for the inconvenience these issues have caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Please note that PSI tickets will not be processed. Response time can take up to several business days (no weekends or holidays).

    Regards,
    Flavia
    Linux Foundation Education

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