My Experience with the CKA Exam and PSI Browser Issues

I took my CKA today and I spent 50% of the exam time for:

• waiting for the PSI Browser to render key words like "ingreeeeeeeeeess" instead of ingress
• The terminal was so slow opening yaml files it stressed me so out
• scrolling is impossible
• copying and scrolling in the browser is just not possible.
• Sometimes the terminal just simply did not apply changes though using ':wq!'

I was faster typing off the keywords. It is very frustrating - I used KodeKloud and Killer.sh and both env I got the exams done so fast that I had at least 30min+ of time left after the end.

But this PSI Browser almost took me all of my time.
Impossible to debug or switch terminal or applications.

Honestly this was so stressful I don't even know if it is worth going for a retake.
I think concentrating on certification that are not served by PSI are more worth the time and hair i lost today.

Hello,

I had my CKAD exam today and was really dissapointed to see issue with the PSI browser.
Within just 7-9 mins of starting exam, the PSI browser session stuck and got closed/disconnected abruptly on its own.

I spent almost an hour on this connecting to the Proctor via chat, the proctor then connecting tech-support.
Then proctor closes chat saying you already connected to tech-support. I re-initated PSI secure browser 3rd time and when resumed the exam again to my shock, only 1 hour was lapsed.
Which made me even furious that why should I lose exam time due technical issues that too at PSI Broswer end, inspite of all my laptop system and compatibility checks were passed before and during the exam.

I reached out proctor again and then tech support raised ticket.

I quit the exam for obvious reason that i lost 1 hour and 1 hour is not sufficient to give whole exam.
Immediately raised the Jira ticket with Linux Foundation support.

Ticket Number - TCCS-141477

Please help.
This is really demotivating

@jcohren1865

I am sorry to hear about the issues that you encountered during your exam. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org describing the technical difficulties you experienced, and they will assist you. Response times can take several days as the tickets are addressed in the order that they are received.

Kind Regards,
Ariane
Linux Foundation Education

Hi @diliniam

We apologize for the inconvenience this issue has caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam.

Regards,
Flavia
Linux Foundation Education

Hi @mohamedemadeldin

We apologize for the inconvenience this issue has caused. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Please note that the PSI ticket will not be addressed, as PSI is not authorized to process tickets related to Linux Foundation exams.

Regards,
Flavia
Linux Foundation Education

Hi @mohamedemadeldin,

Please note that the Training team monitoring this forum cannot assist with or expedite customer service requests. All inquiries sent to the Customer Support team are handled in the order they're received, and it may take a few business days to hear back. We understand the frustration and apologize for the issues you've experienced. Rest assured, once your ticket is reviewed, the Support team will be able to help.

Best regards,
Magda
Linux Foundation Education