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    unable to launch CKA exam as PSI is stuck saying "please wait while system is loading"

    Posts: 2
    in LFS258 Class Forum

    Hello, I scheduled my CKA today 13-07-2024 however, I could not launch the exam as the psi browser was stuck "Please wait while the system is loading". I have already created a support ticket TCCS-110444 , and while I am writing this question it is still stuck and my first attempt is marked as absent. I was very much wondering how can it mark as absent if there is an issue with the exam software ?
    Any advice on how I can proceed to request that I be given the opportunity not to miss the first attempt and to reschedule it?

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    Answers

    • Posts: 2

    • Posts: 2,275

      Hi @muralisahu1988

      We apologize for the issue encountered during the exam. Once your ticket is assigned, the LF Customer Support team will assist you in rescheduling your exam. Please note that response time can take several business days (no weekends or holidays).

      Regards,
      Flavia
      Linux Foundation Training Team

    • Posts: 1

      I am facing the same thing now. I sure hope I can also get it rescheduled. (TCCS-116566)

    • Posts: 2

      I am also facing same issue, Its stuck from past 25 mins and my exam time is 1:00PM

    • Posts: 2

      Can you please help either in fixing issue or rescheduling exam?

    • Posts: 2,275

      Hi @yatinsindhi

      We apologize for the issues encountered. If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam at a later time. Please note that response time can take several business days (no weekends or holidays).

      Regards,
      Flavia
      Linux Foundation Education Team

    • Posts: 2

      unable to launch CKA exam as PSI is stuck saying "please wait while system is loading"
      TCCS-119450

    • Posts: 2

      I had CKS exams at 9pm and it past 9.30 already but still the PSI secure browser 2.16.1 on Windows 11 OS says: Please wait while system is loading" I also opened the support ticket but no one has responded yet.
      So do they mark me as absent now?

    • Posts: 2,275

      Hi @shantichan

      We apologize for the inconvenience this issue has caused. If you opened the ticket with the Linux Foundation Customer Support team, they will assist you in rescheduling your exam at a later date. Please note that response time can take up to several business days.

      Regards,
      Flavia
      Linux Foundation Education Team

    • Posts: 2

      Due to last week problem with psi browser not loading, I got rescheduled for 22 Dec and today I'm trying for remote testing tutorial and trying to launch the same secure browser 3.0.0 but I again see the same problem " please wait while the system is loading... " its been already 15 mins . I'm quite afraid again if this problem still exists. Please help!!!

    • Posts: 2,275

      Hi @shantichan

      We apologize for the inconvenience. If you opened a ticket, the Support team will assist you.

      Regards,
      Flavia

    • Posts: 1

      Hi,

      I am also facing the same issue on MAC os.
      This page is stuck and doesn't load. IS there any call support to resolve this ?

    • Posts: 492

      Hi @lovenishtaneja,

      We are sorry to hear about your experience. Please open a ticket at trainingsupport.linuxfoundation.org and the Customer Support team will assist you.

      Regards,
      Magda
      Linux Foundation Education Team

    • Posts: 1
      edited March 8

      Dear Linux Foundation Support Team,

      I am experiencing an issue with the PSI Secure Browser while attempting to take my CKA exam, which is scheduled for today.

      Despite waiting for over 30 minutes now, the PSI Secure Browser remains stuck on the **"Please wait while the system is loading..." ** screen. I have already attempted to uninstall and reinstall the application, but the issue persists.

      I already created a support ticket regarding this matter.

      Regards, Joel

    • Posts: 25

      @jiyebi

      We are sorry to hear about your experience. Since you have opened a ticket, the Customer Support team will be in touch within a few business days. They will be able to assist you.

      Kind Regards,
      Ariane
      Linux Foundation Education Team

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