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Unable to Start CKA Exam - Assistance Needed

techmahato
techmahato Posts: 3
in LFD259 Class Forum

Dear Support Team,

I had my CKA exam scheduled for 5 AM today. I checked in early, completed the verification, and waited for the proctor. The system showed "Connecting in 5 minutes," but after waiting over an hour, there was no response. I messaged via the exam whiteboard but received no reply. After closing the window, I couldn't reopen the exam.

Please assist with rescheduling or resolving this issue.

Confirmation Number: A120989604
Ticket Number: TCCS-114528
mail: techmahato@gmail.com

Thank you,
Arbind Kumar Mahato

Answers

  • mstepien
    mstepien Posts: 592

    Hi @techmahato,

    We apologize for any inconvenience this issue has caused. The Linux Foundation Customer Support team will help you reschedule your exam. Please note that it may take several business days (excluding holidays and weekends) for the Support team to respond. Unfortunately, the Training team monitoring this forum is unable to expedite the process.

    Best regards,
    Magda

  • techmahato
    techmahato Posts: 3

    Hi Magda,

    Thank you for your response. I wanted to highlight that my CKA exam purchase is set to expire on September 17, 2024, and I have two attempts available. If rescheduling takes too long, I’m concerned I may not have enough time to complete both attempts before the expiration date.

    Could you please assist in expediting the rescheduling process or provide guidance on how I can proceed?

    Your help in this matter would be greatly appreciated.

    Best regards,
    Arbind Kumar Mahato

  • fcioanca
    fcioanca Posts: 2,620

    Hi @techmahato

    The Training team cannot assist in any way with support tickets. They are handled in the order they are received by the Customer Support team. Rest assured that the Support team will work with you to reschedule your exam, and if needed, they will provide an extension.

    Regards,
    Flavia
    Linux Foundation Training Team

  • techmahato
    techmahato Posts: 3

    Hi Flavia,

    Thank you for the clarification. I appreciate your assurance that the Customer Support team will help with rescheduling and an extension if needed. I’ll wait for their response and hope the issue can be resolved soon.

    Thanks again for your support.

    Best regards,
    Arbind

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