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My CKA exam can not start as met "please wait while the system is loading."

yanhaoning
yanhaoning Posts: 2
in LFS258 Class Forum

Hello Admin team,:

I scheduled my CKA today July 21, 2024 - 07:00AM Asia/Shanghai, however, I could not launch the exam as the psi browser was stuck "Please wait while the system is loading". I was very much wondering how can it mark as absent if there is an issue with the exam software ? Thanks in advance.

Sure, please do not hesitate to contact me with mail 363532821@qq.com if any needed.

Thanks,
Yanhao

Comments

  • fcioanca
    fcioanca Posts: 2,613

    Hi @yanhaoning

    If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Forums are meant to be used exclusively for course content related questions.

    Regards,
    Flavia
    Linux Foundation Training Team

  • yanhaoning
    yanhaoning Posts: 2

  • mwolf24
    mwolf24 Posts: 1

    @fcioanca said:
    Hi @yanhaoning

    If you have not done so already, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you in rescheduling your exam. Forums are meant to be used exclusively for course content related questions.

    Regards,
    Flavia
    Linux Foundation Training Team

    Can someone look at my ticket then? It's been open for more then 2 months now, also about unable to start the exam... (TCCS-108603 or 4135370, ticket was opened by my employer)

  • fcioanca
    fcioanca Posts: 2,613
    edited July 2024

    Hi @mwolf24 ,

    The LF Customer Support team responded to the ticket on June 19 asking for more details, as the ticket was not opened with the LF ID that attempted the exam. A new ticket should be opened using the same LF ID that was used for the exam - the Support team will work with you directly to reschedule the exam.

    Regards,
    Flavia

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