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By mistake when i was checkign CKA exam fee i paid fee using my card and i raised support ticket

By mistake when i was checking CKA exam fee i paid fee using my card and i raised support ticket to refund my amount since it happened by mistake linux foundation jira team has closed that ticket again i have raised ticket today but it is still showing as waiting for support. Kindly help me to get my refund since it is not small amount.

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