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Training and Certification Support - No response for JIRA

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dheerajbhajipale
dheerajbhajipale Posts: 2
in LFS258 Class Forum

I open JIRA on 2nd of March still its showing unassigned status only any can help on it.

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  • mstepien
    mstepien Posts: 426
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    Hi @dheerajbhajipale,

    It can take several business days (no holidays or weekends) for the Support team to respond, depending on the volume. Thank you for your patience while they work to assist all students.

    Regards,
    Magda
    The Linux Foundation Training Team

  • dheerajbhajipale
    dheerajbhajipale Posts: 2
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    Hi @mstepien

    I have raised a very urgent ticket TCCS-98480 with PSI 4022834 please help me to sort out this issue ASAP. Thanks

  • fcioanca
    fcioanca Posts: 1,912
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    Hi @dheerajbhajipale

    Each LF ticket is assigned and handled in the order it is received. It can take several business days (no weekends or holidays) for the LF Customer Support team to start working on your ticket. Forums are meant to be used exclusively for course content related questions, while exam related inquiries must be directed and are handled by the Support team. PSI is not authorized to handle LF exam related inquiries.

    Regards,

    Flavia

    The Linux Foundation Training Team

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