CKAD Bad experience and no update on JIRA ticket created 2 days ago TCCS-98129

I was not able to answer single question as kubectl commands were failing with exceptions. PSI Tech team was not able to help. They simply kept saying restart PSI browser, restart you machine.
kubectl commands has nothing to do with all those and I lost 50 mins of my exam without giving any answer and finally they said I can reschedule but reschedule link is not coming from last 2 days. Created couple of tickets https://jira.linuxfoundation.org/plugins/servlet/desk/portal/15/TCCS-98129 and 4015977 on PSI side but no update.
I lost my first attempt without answering any question and last date is approaching on 6 March. If no action will be taken, I will loose my efforts for exam prep and hard earned money.