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Create ticket to support team

amrmohdnor
amrmohdnor Posts: 1
in LFS258 Class Forum

Hi,

Had and issue during CKA exam today. PSI keep crashing and stuck. Proctor did not respond.

Try to create to ticket support but no option for me to do so:

I dont want my first test to be burn like that.

Is there a way I can reach support team?

Comments

  • fcioanca
    fcioanca Posts: 2,376

    Hi @amrmohdnor

    The JIRA ticket system is currently down. Our IT team has been notified and we are hoping to have it back up at some point later today. We apologize for the inconvenience.


    Regards,


    Flavia


    The Linux Foundation Training Team

  • fcioanca
    fcioanca Posts: 2,376

    Hi @amrmohdnor

    The system is back up and you can now open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you.


    Regards,


    Flavia


    The Linux Foundation Training

  • kemgoungoumnai
    kemgoungoumnai Posts: 1

    Hi,

    Had and issue during ICA exam today. PSI keep saying "We measured 0Kbps, which is under the minimum requirement of 300Kbps.", while my connection is actually 36Mbps. Proctor did not respond.
    Try to create to ticket support but no option for me to do so:

  • arianehamm
    arianehamm Posts: 64

    Hi @kemgoungoumnai ,

    We apologize for the inconvenience this issue is causing. Please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. When you get to the Customer Support Portal, select the option that reflects your needs. Please note that response time may take up to several business days (no weekends or holidays).

    Kind Regards,
    Ariane
    Linux Foundation Education

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