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How many days take for a ticket to be assigned to the support engineer?

mahir.afandiyev Posts: 5

October 2023 edited October 2023 in LFS258 Class Forum

Hi Team,
I did create a support ticket, want to check how many days takes for a ticket to be assigned to the support engineer.

The ticket number is TCCS-81060

Please, can someone from Linuxfoundation help me with this?

Thanks,

0

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Comments

• 

  mstepien Posts: 492

  October 2023

  Hi @mahir.afandiyev,

  It may take several business days to receive a response (no holidays or weekends), as the Customer Support team handles tickets in the order they are received.

  Thank you for your patience.

  Regards,
  Magda

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• 

  fcioanca Posts: 2,296

  October 2023

  Hi @mahir.afandiyev

  It can take several business days (no weekends or holidays) for the Customer Support team to address a ticket. Each ticket is processed in the order it is received.

  Regards,

  Flavia

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• 

  mahir.afandiyev Posts: 5

  October 2023

  Thank your for quick response

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