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How many days take for a ticket to be assigned to the support engineer?

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mahir.afandiyev
mahir.afandiyev Posts: 5
edited October 2023 in LFS258 Class Forum

Hi Team,
I did create a support ticket, want to check how many days takes for a ticket to be assigned to the support engineer.

The ticket number is TCCS-81060

Please, can someone from Linuxfoundation help me with this?

Thanks,

Comments

  • mstepien
    mstepien Posts: 439
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    Hi @mahir.afandiyev,

    It may take several business days to receive a response (no holidays or weekends), as the Customer Support team handles tickets in the order they are received.

    Thank you for your patience.

    Regards,
    Magda

  • fcioanca
    fcioanca Posts: 1,930
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    Hi @mahir.afandiyev

    It can take several business days (no weekends or holidays) for the Customer Support team to address a ticket. Each ticket is processed in the order it is received.

    Regards,

    Flavia

  • mahir.afandiyev
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    Thank your for quick response

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