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Not received mail from Credly and can't verify the certificate ID

ksgnathan
ksgnathan Posts: 2
in LFS258 Class Forum

Hi, Last week I completed CKA exam successfully, though I received the certificate mail and exam score mail by the next day of exam, still now didn't receive mail from credly. Also when I try to verify the certificate ID and my last name in verify tool it showing the provided details are invalid. I also raised ticket 4 days back , still didn't receive any response from support. I am afraid and feeling sad about this, as I can't share my certificate completion details in job portals and as well as to my office management. Need some immediate attention on this . Please help. Really this one making me to not concentrate on other my other tasks. ****

Comments

  • fcioanca
    fcioanca Posts: 2,613

    @ksgnathan

    You should now have the badge, and also be able to verify the certification. If not, this should all be available at most in the next 24 hours.

    Regards,

    Flavia

  • ksgnathan
    ksgnathan Posts: 2

    @fcioanca , Many thanks madam, few hours back I received badge and now am able to verify the certification, Thanks again for quick response, makes me relaxed.

  • nitheshbalaji
    nitheshbalaji Posts: 1
    edited January 2023

    @fcioanca I have the same problem. I received my CKA Certificate on 5th Jan 2023, but I haven't got my Credly mail yet. Could you please help ?

  • fcioanca
    fcioanca Posts: 2,613

    Hi @nitheshbalaji

    Please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you.

    Regards,

    Flavia

  • sameerbagwe
    sameerbagwe Posts: 2

    Same issue here as well. Passed my CKS yesterday but no badge received and verification fails. Did not experience this when I passed CKA exam. Probably some system error. I have raised a support ticket.

  • mstepien
    mstepien Posts: 592

    Hi @sameerbagwe,

    Please allow several business days (no holidays or weekends) for the Support team to respond, depending on the volume. Thank you for your patience while they work to assist all students.

    Best,
    Magda
    The Linux Foundation Training Team

  • sameerbagwe
    sameerbagwe Posts: 2

    Received my badge today and all good now.

    Thank you

  • rehanann
    rehanann Posts: 2

    Hi my name is Rehan Anwar, I passed CKA yesterday, and once I was trying to verify my certificate from https://training.linuxfoundation.org/certification/verify receiving "There was a problem with your submission. Please review the fields below." but I am providing the correct certificate id and my last name, could you please check and confirm?

  • fcioanca
    fcioanca Posts: 2,613

    Hi @rehanann

    For any exam-related issues, please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org and they will assist you. Response time may take several business days (no weekends or holidays).

    Regards,

    Flavia

  • raphaelbaldini
    raphaelbaldini Posts: 1

    I opened a ticket for more than 1 week and there is no answer. Till now I don't get any email to access my new badge or an answer for my ticket.

  • mstepien
    mstepien Posts: 592

    Hi @raphaelbaldini

    What’s the ticket number?

    Best regards,

    Magda

  • aazad
    aazad Posts: 2
    edited February 2025

    Encountered this same issue, where I passed CKAD a month back on 6th January,2025. Got the certificate and score but still haven't received the badge. Also while trying to verify my certificate from https://training.linuxfoundation.org/certification/verify provides old certificate id details with status as Inactive" even after providing the correct certificate id and my last name. Have raised a support ticket TCCS-130093 for the same. This has really worried me for future exams and I have recently appeared for CKA exam and hope to not face this same situation wherein I get the certificate but not the badge to verify those achieved credentials . Could you please help to check and confirm on this?

  • fcioanca
    fcioanca Posts: 2,613

    Hi @aazad

    Please note that response time can take up to several business days. Rest assured that once your ticket is assigned, the Support team will assist you with your inquiry.

    Regards,
    Flavia
    Linux Foundation Education Team

  • m4sanjeevk
    m4sanjeevk Posts: 7

    i have same experience CKA exam passed but no badge issued on credly. Raised support ticket TCCS-130436 can someone please help.

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