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Technical issue during LFCS exam

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jbagnicki
jbagnicki Posts: 4
edited November 2022 in Cloud Engineer IT Professional Program

Hello. I met a technical issue during my attempt to take the LFCS exam on Nov 26th.

Particularly "PSI Secure Browser" was freezing on the "Admissions Process" step. I reported the issue in chat inside PSI Secure Browser. I restarted the browser twice but no luck. Then I moved to another device that ended with the message "The proctoring session has been completed for this exam, please contact PSI support for more information".

Right after that, I contacted PSI support and reported it again. Yesterday I received a vague message from PSI with redirection to https://trainingsupport.linuxfoundation.org/:

Moreover, when I'm checking an exam result on page https://trainingportal.linuxfoundation.org/learn/course/linux-foundation-certified-system-administrator-lfcs/exam/exam?page=1 I'm getting

According to "Exam results will be released 24 hours after exam is completed." clause the exam should be assessed already. Especially having in mind that it hasn't been taken.

Now I'm completely lost on what to do to schedule another date. I really nervous now because my exam voucher received under "Cloud Engineer Bootcamp" expires Dec 6th.

I hope that I will find help here.

Comments

  • fcioanca
    fcioanca Posts: 1,904
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    Hi @jbagnicki

    Please open a ticket with the Linux Foundation Customer Support team at trainingsupport.linuxfoundation.org, as all exam-related issues are handled by LF, not PSI. Customer Support will assist you in rescheduling for a later date. Due to an increased volume of inquiries, response may take longer, up to several business days.

    Regards,

    Flavia

  • jbagnicki
    jbagnicki Posts: 4
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    @fcioanca Thanks for the prompt reply. I created a support ticket on https://trainingsupport.linuxfoundation.org/. But I am concerned about what your words: "Due to an increased volume of inquiries, response may take longer, up to several business days." What if I would be waiting for a response so long that my voucher expire? If longer waiting for support action affect my voucher expiration date?

  • fcioanca
    fcioanca Posts: 1,904
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    If needed, you will receive an extension.

  • jbagnicki
    jbagnicki Posts: 4
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    @fcioanca You made me calm down. Thanks :)

  • vijaynainegali
    vijaynainegali Posts: 3
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    Exactly I have faced same problem and in a same situvation. After 30-40 minutes my complete window and cursors are not moving any way. Single backspace used to respond after 15-20 seconds and webbrowser was a problem from first minute. PSI asked mt o call tecgnical support I have been with them in call for 25 minutes and remote exam machine response get bad and bad. Finally they asked us to raise a ticket with linux foundation and waiting for the response. fingercrossed.

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