Planning a SaaS Product? What Should You Discuss Before Development Begins?

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Building a SaaS product involves more than turning an idea into software. Founders and business owners need to understand how the product will serve customers, generate recurring revenue, and handle changing requirements as the user base grows.

If you're exploring SaaS development services, here are a few important areas to discuss before starting your project:

1. Target customers: Identify who will use the product and what problem they need solved.

2. Core features: Decide which features are essential for the first release and which can be introduced later.

3. Subscription model: Consider monthly or annual plans, free trials, usage-based pricing, and different customer tiers.

4. User management: Plan account creation, roles, permissions, and access for teams or organizations.

5. Third-party integrations: Identify the payment gateways, business tools, and APIs the product needs.

One decision that often gets overlooked is how the product will handle different customer requirements. Should every customer receive the same features, or should businesses be able to customize workflows and permissions based on their subscription?

Getting this right early can prevent unnecessary complexity as the product grows.

For SaaS founders, business owners, and product managers: what would you prioritize when selecting a development partner—industry experience, technical expertise, pricing transparency, or long-term support? And what questions would you ask before signing an agreement?