Request for Review Regarding Technical Issues During CKA Exam (TCCS-174948)

jepuld

Hello,

I would like to respectfully follow up regarding my support case:

The ticket was created on May 16 after experiencing multiple technical issues during my CKA exam using PSI Secure Browser.

During the exam I experienced:

• repeated disconnections
• severe lag and instability in the remote environment
• very slow navigation while using the Kubernetes documentation
• delays when switching tabs/clusters
• reconnection queue waiting time while the exam timer appeared to continue running
• and even a full notebook restart during the session

These issues had a significant impact on the exam experience and on the effective time available to complete tasks.

As of today (May 19), the case still appears as “Waiting for Support” and I have not yet received any update or assignment from the Linux Foundation support team.

I completely understand support teams may be handling high volumes of requests, but I would sincerely appreciate any update regarding the review status or estimated response time for the case.

Thank you.

Jorge.

mstepien

Hi @jepuld,

We are sorry to hear about the issues you experienced during your exam.

Unfortunately, the team monitoring the forums does not have visibility into Customer Service case timelines. Support requests are handled in the order they are received, and your case remains with the appropriate team for review.

Thank you for your patience. You should receive an update from Customer Service as soon as possible.

Best regards,
Magda