Serious Complaint Regarding Exam Environment, Slow Machine, and Lack of Support (Ticket: TCCS-162731

gaurav716

Dear Team,

I am writing to express my extreme dissatisfaction with my recent certification exam experience related to PSI and Kubernetes.

Despite paying a significant amount for this certification, the exam environment provided was completely unacceptable. The system/machine assigned to me was extremely slow, to the extent that I lost nearly 30 minutes during the exam. This directly affected my performance and ultimately resulted in my failure—not due to lack of preparation or knowledge, but purely due to technical issues.

It is extremely frustrating and unfair when you know the answers but are unable to execute tasks because of a poor and sluggish exam machine. Such an experience raises serious concerns about the credibility and fairness of the certification process.

Additionally, I raised a support ticket (TCCS-162731) immediately after the exam. It has now been three days, and I have received no response whatsoever. This lack of support further adds to the frustration and reflects very poorly on the overall process.

Given the high fees charged and the expectations set for a professional certification, this level of service is unacceptable. At this point, I am deeply disappointed and feel compelled to state that I cannot recommend this certification to anyone based on my experience.

I request:

A proper investigation into the exam environment and machine performance

A clear explanation for the delay in responding to my ticket

Appropriate resolution or compensation for the time and opportunity lost

I expect a prompt and serious response to this matter.

fcioanca

Hi @gaurav716

We apologize for the issues encountered during the exam and the inconvenience they have caused. Once your ticket is assigned, the LF Customer Support team will assist you via the JIRA system - please note that response time can take up to several business days (weekends and holidays are not included), as each ticket is addressed in the order it is received. Forums are not monitored by the Customer Support team, as they are meant to be used exclusively for course content related questions.

Regards,
Flavia
Linux Foundation Education Team